Chargeback Senior Specialist

Egyptian Banks Company

New Cairo City, Cairo Governorate, Egypt permanent

Posted: April 23, 2026

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Quick Summary

Manage chargeback lifecycle from initiation to final resolution, including investigating and analyzing disputed transactions, reviewing transaction data, and collaborating with internal teams to resolve disputes efficiently.

Required Skills

Banking Chargeback Management Investigation Transaction Analysis Regulations Deadline Management Collaboration Fraud Analysis Reporting Representment

Job Description

• Manage the full chargeback lifecycle from initiation to final resolution
• Investigate and analyze disputed transactions across issuer and acquirer perspectives
• Process chargebacks in compliance with Visa and Mastercard rules and regulations
• Review transaction data and supporting documents to build strong representment cases
• Monitor deadlines and ensure timely submission of chargeback responses
• Collaborate with internal teams (fraud, operations, customer service) to resolve disputes efficiently
• Identify trends, root causes, and potential fraud patterns
• Maintain accurate records and reporting of chargeback activities
• Communicate with customers or partners via email when required

Requirements:
• Bachelor’s degree in Business, Finance, or a related field
• 5+ years of experience in chargeback management or dispute resolution
• Strong understanding of the end-to-end chargeback cycle
• Hands-on experience with both issuer and acquirer chargeback processes
• Solid knowledge of card network rules, particularly Visa and Mastercard regulations
• Experience using chargeback or dispute management systems
• Strong analytical and problem-solving skills
• High attention to detail and ability to meet strict deadlines
• Good written communication skills

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