Channel Operations

Geekplus is a global leader in mobile robotics technologies, providing innovative solutions for order fulfilment. With over 1,000 industry leaders using our systems, we deliver flexible, reliable, and efficient automation for warehouses and supply chains. Founded in 2015, Geekplus has more than 1,500 employees and offices worldwide, including in the US, Germany, the UK, Japan, South Korea, Mainland China, Hong Kong SAR, and Singapore.

We are looking for a Channel Operations to join our team. Are you someone who is driven by curiosity and craves a good challenge? Join us now and be part of this exciting adventure!

Responsibilities

1. Partner Records & Onboarding Operations

Own partner master records and lifecycle management across CRM and related systems.

Design, maintain, and execute standardized partner onboarding workflows, including approvals, documentation, and system access.

Ensure accuracy, completeness, and consistency of partner master data across regions.

Act as the operational owner for partner-related process questions and escalations.

2. Partner Registration Platform & Systems Administration

Own administration of the partner registration platform, including partner intake, registration processing, approvals, and system configuration.

Act as system owner for partner registration workflows, required fields, validation rules, and access control.

Ensure accuracy, completeness, and consistency of partner-registered opportunity data at the system level.

Manage data integration and synchronization between the partner registration platform and CRM.

Maintain system documentation, user guidelines, and operational SOPs related to partner registration and CRM usage.

Partner with Sales Operations to align system structure, data models, and reporting logic.

3. Channel Pipeline Governance & Partner Review

Conduct required pipeline and opportunity reviews with Channel Managers and partners, based on defined governance standards.

Identify risks such as duplicate registrations, weak deal qualification, aging opportunities, or policy violations.

Establish and maintain review cadence, templates, and documentation for partner pipeline governance.

Escalate non-compliant or high-risk opportunities to Channel Leadership as needed.

4. Channel Strategy Execution & Enablement

Partner with the Head of Channel to support execution of approved channel strategies and priority initiatives.

Translate channel strategy and annual priorities into operational plans, workflows, timelines, and tracking mechanisms.

Support rollout of channel-related activities such as partner programs, regional initiatives, enablement campaigns, and governance motions.

Coordinate cross-functional execution across Sales, Sales Ops, Marketing, Enablement, Finance, and Legal as required.

Track execution progress, adoption, and operational impact of channel initiatives, and provide structured feedback to Channel Leadership.

5. Dashboards & Data Quality Management

Build, maintain, and continuously improve channel performance dashboards (pipeline, orders, partner performance, program tracking).

Ensure data quality, hygiene, and reporting reliability across channel-related analytics and reporting outputs.

Identify data gaps or inconsistencies in reporting and drive corrective actions with relevant stakeholders.

Provide trusted, decision-ready insights to Channel Leadership and management.

6. QBR, Surveys & Operational Documentation

Develop and maintain standardized QBR templates, surveys, and operational documentation for channel teams.

Enable Channel Managers with structured, repeatable materials for partner reviews and feedback collection.

Ensure documentation reflects current processes, programs, and system requirements.

7. Enablement Infrastructure (Content Operations)

Own channel enablement infrastructure, including LMS, content libraries, access management, and usage analytics.

Track partners and engage

Qualification required:

3-5+ years of experience in Channel Operations, Sales Operations, or Channel
Management.

Hands-on experience owning partner systems, such as CRM and partner registration platforms.

Strong understanding of indirect / channel sales models, including partner onboarding, registration, and deal governance.

Proven experience conducting pipeline and opportunity reviews, including risk identification and escalation.

Demonstrated ability to design and enforce operational processes, workflows, and governance standards.

Strong analytical skills with experience building and maintaining dashboards and reporting for leadership consumption.

Ability to operate cross-functionally with Sales, Channel, Sales Ops, Marketing, Enablement, Finance, and Legal teams.

Comfortable acting as a system owner and operational decision-maker, not just a process executor.

Chinese Bilingual
is
a
must