Channel Deal Desk Specialist

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Channel Deal Desk team is dedicated to optimizing and safeguarding the commercial integrity of partner-sourced deals across the organization. The primary objective is to ensure all deals are efficiently structured, swiftly approved, and fully compliant with internal policies and external regulations through a centralized process. This role provides comprehensive sales administration support to Channel Managers for all partner-sourced and channel-managed opportunities. This role will also cover support for other Global GTM opportunities, in addition to the Channel, within Deal Desk.

Key Responsibilities

• Assist in preparing and submitting Deal Approval Requests (DARs) for proposals and contracts.
• Ensure all required documentation (contracts, pricing, provisioning requests) is complete and attached to the Business Opportunity (BO) in the CRM.
• Monitor deal progress through the Deal Approval System, escalating delays or missing inputs to Regional Channel Leaders.
• Apply compliance standards such as SOX and ASC 606 in deal documentation.
• Support the automated approval routing process by validating conditions (e.g., geography, license type, discount thresholds).
• Collaborate with partner leadership, sales, finance, legal, and product teams to gather inputs for non-standard deal structures.
• Maintain SLA awareness and ensure deals are processed within expected timelines.
• Track and report on deal desk metrics such as approval turnaround times and volume of deal types (add-ons, call-offs, proposals, contracts).
• Share insights and reports with Channel Leadership.
• The candidate is expected to cover the business hours of the supported region.

Qualifications & Skills

• Strong understanding of channel sales processes and compliance requirements.
• Familiarity with CRM systems and deal approval workflows.
• Excellent attention to detail and organizational skills.
• Ability to collaborate across multiple teams (sales, finance, legal, product).
• Knowledge of compliance standards (SOX, ASC 606) is a plus.

The Channel Deal Desk Specialist plays a critical role in ensuring the integrity and compliance of partner-sourced deals. This position supports the sales organization by managing deal approvals, validating compliance, and streamlining processes to enable timely and accurate deal execution.

Required Experience

• Bachelor’s degree in Business, Finance, or related field.
• 3+ years of experience in sales operations, deal desk, or channel management.
• Proven experience working with CRM systems and approval workflows.
• Strong understanding of compliance standards and commercial policies.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience in a global or offshore deal desk environment.
• Knowledge of SOX and ASC 606 compliance standards.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Ability to work under pressure and meet tight deadlines.
• Strong analytical and problem-solving skills.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.