Change Manager

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

 

The Change Manager is responsible for managing the end-to-end change process across infrastructure projects, ensuring compliance with NEC4 contract requirements and project internal Variation Order procedures. The role coordinates all aspects of change management, from Early Warnings through to implementation, and acts as the central point of contact for change governance. The Change Manager leads change boards, integrates inputs from Contracts, Programme Controls, and other stakeholders, and ensures timely escalation and reporting of change progress, risks, and delays.

 

Responsibilities 

• Manage the full lifecycle of change events from Early Warnings through to implementation in accordance with NEC4 and internal Variation Order processes.
• Coordinate and chair change boards, ensuring timely input from Contracts, Programme Controls, and other relevant functions.
• Maintain a central change log and ensure accurate documentation and audit trail for all change events.
• Monitor and report on the status of change events, highlighting delays, risks, and required escalations.
• Ensure alignment of change processes with contractual obligations and governance requirements.
• Support project teams in understanding and applying change procedures and contractual mechanisms.
• Liaise with commercial and controls teams to assess the cost and schedule impact of proposed changes.
• Drive continuous improvement in change management processes and tools.
• Provide regular reporting to the Head of Contracts and Commercial and senior stakeholders on change performance metrics.
• Ensure effective stakeholder engagement and communication throughout the change process.

Experience

• 15+ years experience of contract management and administration with at least 5 years of change management.
• Extensive experience in contract and change management within large-scale infrastructure or capital programmes.
• Strong working knowledge of NEC4 contracts, associated change mechanisms and experience in administrating contracts
• Proven ability to manage complex change processes and coordinate multidisciplinary inputs.
• Experience in leading or facilitating change boards or governance forums.
• Track record of delivering timely and accurate reporting on change performance and risks.
• Experience working with commercial, controls, and delivery teams to obtain input and drive process

  Skills

The role holder will be an assured leader in managing end-to-end change process across infrastructure projects entailing complex contractual arrangements with the ability to give clear direction to stakeholders at all levels. They will have a detailed understanding of, and expertise in, NEC contract management particularly within change management.

Essential Skills:

• Extensive analytical skills
• Strong leadership skills
• Proficiency in Microsoft Office and change tracking/reporting tools.
• Presentation skills
• Computer literacy
• Understanding of CEMAR and Unifier
• Ability to work under pressure and manage competing priorities.
• Collaborative mindset with a focus on continuous improvement.

Formal Education Qualifications

• Bachelor Degree in Law / Quantity Surveying / Project Management

Professional Memberships

• RICS or equivalent

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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