Change Management Lead

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

The Change Management Lead is responsible for defining and executing change management strategies supporting global Finance transformation initiatives, including functional process changes and large-scale ERP implementation,

The role ensures that people, processes, and systems are aligned to enable successful adoption of change, minimize resistance, and maximize business value realization across regions and business units.

Acting as a trusted advisor to leadership and functional stakeholders, the position drives stakeholder engagement, communication, training, and adoption activities to support sustainable transformation outcomes.

Responsibilities:

1. Change Strategy & Planning

• Develop and execute global and functional change management strategies aligned with programme objectives.
• Conduct impact assessments covering roles, processes, systems, and organizational structures.
• Identify and manage change risks, resistance factors, and readiness gaps.
• Ensure change plans are integrated into overall project and transformation roadmaps.

2. Stakeholder Engagement & Communication

• Develop and implement stakeholder engagement and communication strategies across regions and business units.
• Build strong relationships with programme leadership, functional heads, SMEs, and end-users.
• Act as a change advocate and trusted advisor to leadership teams.
• Support leadership alignment and sponsor effectiveness.

3. Training & Enablement

• Collaborate with SMEs, HR, and Learning teams to design role-based training and enablement materials.
• Coordinate and oversee delivery of training sessions, workshops, digital learning, and hands-on labs.
• Provide coaching and support to stakeholders and end-users during transition phases.
• Monitor training effectiveness and capability uplift.

4. Adoption & Measurement

• Define and track change KPIs including adoption, engagement, readiness, and user experience.
• Implement feedback mechanisms (surveys, pulse checks, user forums) to refine change interventions.
• Report change progress, risks, and adoption insights to programme governance and leadership.
• Support continuous improvement of change practices and lessons learned.

5. Collaboration & Integration

• Partner closely with project managers, functional leaders, HR, IT, and other change practitioners.
• Ensure alignment between global change frameworks and local deployment needs.
• Contribute to development of change methodologies, templates, and best practices.
• Facilitate cross-functional collaboration and knowledge sharing across transformation streams.

• Bachelor’s degree in Business Administration, Organizational Development, HR, Communications, or related field
• 5+ years of experience in change management, transformation, or organizational development
• Proven experience supporting global ERP implementations or large-scale functional transformations
• Experience working within multinational, matrixed environments
• Familiarity with change methodologies (e.g., Prosci/ADKAR, Kotter, McKinsey 7S)
• Proficiency in collaboration and productivity tools (MS Office, Teams, SharePoint, Miro, etc.)

Required Skills

• Change impact assessment and stakeholder mapping
• Strong communication and storytelling capability
• Training design oversight and enablement coordination
• Resistance management and adoption acceleration
• Stakeholder facilitation and leadership coaching
• Change metrics definition and adoption tracking
• Cross-functional collaboration and team orientation
• Ability to operate effectively in global, multicultural environments

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and a hybrid work model.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.

Apply Now:

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!