Change Management Business Analyst - Officer

1.  JOB SUMMARY

The Business Analyst is responsible for liaising with business teams in order to elicit, analyse, communicate and validate requirements for changes in business processes, policies and information systems.

2. JOB DUTIES

• Follow the BA process outlined in the BA and STP team’s charter and structure and support the other members of the team
• Proactively identify and act on STP opportunities to improve current processes to meet the changing requirements of the TA business, to improve efficiency and/or to reduce risk
• Gain management support for these  opportunities and help drive their implementation
• Build STP knowledge and act as subject matter expert in systems and processes eg. Swift and NSCC
• Defining mappings & business rules to achieve compatibility between “as is” and “to be” models
• Working with business representatives to understand requirements, scope and acceptance criteria
• Interpretation of business needs and translation into application and operational requirements.
• Analyse and document business processes
• Walkthroughs of requirements with Business and Technology areas
• Obtaining appropriate sign-off
• Reporting of progress to Project Manager
• Escalation of risks and issues to Project Manager
• Develop requirement specifications according to standard templates using natural language
• Working closely with developers and end users to ensure technical compatibility and user satisfaction
• Provision of the Application Support Document
• Assistance with & execution of User Acceptance Testing as required
• Writing User Manuals, Training Material and Application Support Documents as required.
• Ad-hoc Problem Solving
• Ensure that specialist knowledge is kept current and disseminated as appropriate and be aware of possible future developments and trends.
• Project management of small initiatives may be required from time to time.
• Contribute to the evolution of the BA Charter/Methodology to industry best practice.
• Drive and Challenge Business Units on their assumptions of how they can execute business processes
• Potential management of BA staff - defining career path and goals on the PPR system and ensure all reports follow the BA process.
• Ensure direct reports documentation is created to the relevant standard
• Initial Analysis of Change Requests
• Provide accurate BA estimates to PMO/PM where requested

3.  KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED -

• Business analysis experience in financial services
• Working knowledge of Transfer Agency and Transfer Agency systems
• Knowledge of STP process including swift expertise, NSCC knowledge and other areas that can improve STP within Transfer Agency
• Ability to work across and become proficient in multiple systems
• Good organisational skills
• Strong attention to detail
• Ability to work to deadlines
• Strong problem solving skills
• Excellent communication, interaction and influencing skills
• Self-motivated, innovative and analytical
• Ability to fully analyse and evaluate several potential alternatives to a given challenge and present the results to the appropriate stakeholders to enable a decision on the optimal solution
• Ability to work well both as an individual and part of a team
• Excellent verbal and written communication skills
• Advanced PC skills including MS Office: (Excel, Word, Power Point, Outlook, Visio)
• A proactive approach to problem solving, taking ownership of issues and having determination to follow things through
• Good prioritisation and time management
• Ability to clearly define requirements in significant details leaving no room for misinterpretation
• Ability to engage successfully in multiple initiatives simultaneously
• Business Analysis and requirements gathering skills and knowledge are essential for this role.
• Good understanding of User Acceptance Testing.
• End to end experience of project lifecycle
• Previous experience of implementation of new applications
• Business Analysis qualification is desirable

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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