Change Management Analyst | Bank

Capco

China - Hong Kong permanent

Posted: March 11, 2026

Job Description

ABOUT US

Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion.

We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking.

ROLE RESPONSIBILITIES

We are currently seeking Consultants / Senior Consultants to support and drive the growth of our WPB practice. This is an exciting opportunity to be a leader, in a growing team of WPM experts, where you will be initiating and implementing cutting-edge data & analytics programmes for top-tier Financial Services clients.

This project is with a leading Global Bank as a Change Management Analyst on driving adoption of new processes, systems, or structures. Experience in running Wechat mini apps is preferred.

KEY RESPONSIBILITIES

• Lead planning and delivery of a WeChat system project, ensuring timely execution of roadmap milestones and effective communication across workstreams.

• Gather and analyse business requirements from product teams, frontline, digital, and marketing functions, translating them into clear user stories and system features.

• Support UI/UX design activities, including user journeys, wireframes, and design workshops, ensuring the platform aligns with customer behaviours and cultural expectations.

• Partner with Technology teams to validate feasibility, coordinate development cycles, and ensure smooth integration with existing systems and data flows.

• Maintain key delivery artefacts such as RAID logs, project plans, governance decks, and reporting dashboards for senior management.

• Oversee UAT activities: preparing test scenarios, coordinating testers, managing defect tracking, and securing sign‑off for production release.

• Deliver change interventions (communications, training, onboarding materials) to support adoption across relationship teams and service channels.

• Facilitate cross‑functional meetings and stakeholder forums to align scope, manage risks/issues, and drive resolution of delivery blockers.

• Analyse usage metrics and feedback to support continuous platform improvement after rollout.

SKILLS & EXPERTISE

• At least 2 years working experience across change delivery, business analysis, or digital product implementation within banking or financial services

• Experience delivering Wechat mini apps is highly preferred

• Strong understanding of project delivery, including Agile cycles, backlog prioritisation, and cross‑functional coordination.

• Experience delivering digital communication, chat, or mobile app features is highly advantageous. Ability to translate business needs into clear requirements, user stories, and UI/UX considerations.

• Strong communication and stakeholder‑management skills, with the ability to work across diverse teams including frontline, digital, technology, and marketing.

• Experience supporting UAT, test execution, defect management, and release readiness.

• Mandarin and/or Cantonese will be required for this position.

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

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