Change Communications Adviser, Scams

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

In this newly created position for Scams EDR Program team, the Change Communications Adviser, will lead the development and delivery of internal communication and change strategies that support program objectives. You’ll work closely with the program leadership, AFCA communications and subject matter experts to ensure messaging is clear, consistent and aligned with AFCA’s values. Your communications will help drive awareness, build understanding, and promote smooth adoption of new processes and ways of working across the organisation.

If you bring strong communication and change expertise, with the ability to translate complex information into clear and engaging messages, this could be the next opportunity for you. 

This position is initially for 12 months.

Typically in this role, you will:

• Develop and implement communication plans that support key program milestones and change activity.
• Create engaging and accessible content for internal channels, including newsletters, intranet updates, presentations and briefing materials.
• Partner with Executive sponsors, program teams, the AFCA Communications team and functional SMEs to ensure messaging is coordinated and aligned.
• Coordinate with project teams to provide timely, accurate updates to staff as the program progresses.
• Track the effectiveness of communication and change strategies, adjusting approaches where needed.
• Lead stakeholder engagement activities to build understanding and support for program goals.
• Identify and manage strategic risks related to change readiness and adoption.
• Prepare reports, presentations and communication materials for governance groups and internal audiences.
• Ensure all communication aligns with AFCA’s tone of voice, values and brand guidelines.
• Undertake additional duties in support of the program as required.

• Proven experience in developing and executing communication strategies and change communications for large projects or complex programs.
• Strong background in change communication and internal communications.
• Familiarity with change methodologies such as ADKAR or Prosci would be highly regarded but not essential. 
• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences and influence stakeholders.
• Strong project management skills, including the ability to manage multiple tasks and deadlines.
• Experience with digital communication tools and platforms.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.