Change & Adoption Officer, AI

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada.  We specialize in consulting, training, and solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda.

We are seeking a strategic and hands-on Change & Adoption Officer to ensure the successful integration and utilization of our AI initiatives. This role is critical in bridging the gap between AI solution deployment and tangible business value realization. You will be responsible for designing and executing change management strategies, tracking adoption metrics, and directly linking AI usage to key business outcomes. Your work will ensure that our investments in AI are fully leveraged, leading to improved efficiency, decision-making, and competitive advantage.

1. Change Strategy & Stakeholder Enablement:

• Develop and implement comprehensive change management plans for AI product and platform rollouts, focusing on minimizing resistance and maximizing engagement.
• Identify, analyze, and prepare key stakeholders across the organization, crafting targeted communication and training programs for technical and non-technical audiences.
• Build a network of AI champions and super-users to foster a culture of data-driven experimentation and advocacy.

 

2. Usage & Adoption Monitoring:

• Define, track, and report on a suite of adoption and utilization KPIs (e.g., active users, feature usage frequency, session depth, user proficiency scores).
• Establish and monitor dashboards for real-time visibility into AI tool adoption across different business units and user personas.
• Conduct regular pulse checks, surveys, and interviews to gather qualitative feedback on user experience, barriers, and enablers.

 

3. Value Itemization & Realization:

• Partner with Finance, Product, and Business leads to define the value hypothesis for each major AI initiative (e.g., cost savings, revenue growth, risk reduction, productivity gains).
• Create and maintain a "Value Realization Roadmap," linking specific AI capabilities to business processes and quantifying expected vs. achieved outcomes.
• Lead post-implementation reviews to measure ROI, document case studies, and identify opportunities for value optimization and scaling.

 

4. Continuous Improvement & Sustainment:

• Analyze adoption data and user feedback to identify gaps, friction points, and training needs.
• Develop targeted interventions (micro-trainings, guides, workflow tweaks).
• Iterate on change strategies based on empirical evidence to improve the adoption curve for subsequent AI rollouts.
• Institutionalize best practices and learnings into the company’s AI deployment playbook.

• Bachelor’s degree in Business Administration, Organizational Psychology, Technology Management, or a related field.
• 5+ years of experience in change management, adoption, or value realization roles, preferably within a technology, SaaS, or digital transformation environment.
• Proven experience designing and executing change programs for enterprise software, platforms, or AI/ML tools.
• Strong expertise in data-driven decision-making, with proficiency in analytics and visualization tools (e.g., Power BI, Tableau, Google Analytics, adoption platforms).
• Exceptional communication, facilitation, and stakeholder management skills, with the ability to simplify complex technical concepts.
• Certification in a recognized change management methodology (e.g., Prosci, ADKAR).
• Direct experience with AI, Machine Learning, or advanced analytics initiatives.
• Understanding of agile project delivery and product management principles.
• Experience in developing business cases and quantifying financial/value