CGL Claims Specialist, Liability & Casualty

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.

Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!

About the Position:

As a Claims Specialist, Liability & Casualty adjuster, you will provide a fast and friendly claims experience to Swyfft’s policyholders and agents. You’ll be expected to handle claims with empathy, curiosity, and creative problem-solving to achieve timely, fair outcomes. You will handle a diverse portfolio of Homeowner and Commercial General Liability claims (both litigated and non-litigated), including habitational risks, premises liability, and bodily injury matters.

In this position, you will use your analytical skills to interpret coverage, conduct thorough claim investigations, make liability determinations, and negotiate appropriate resolutions. Our ideal candidate is well-versed with insurance industry knowledge, applying legal defenses and immunities, and partnering with legal counsel.

*This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC,TX, UT, VA, WA, WI.

Some travel for day-to-day work, team meetings, and training will be required.

Key Responsibilities: (What you'll be asked to do)

Investigate, analyze, and determine the extent of the insurance company's and policyholders’ liability concerning third-party damages and injury with full and final settlement in mind.

Ensure that all assigned claims are resolved timely, reserved accurately, and handled fairly (and in compliance with state and company guidelines).

Review litigated complaints for proper handling and develop legal strategies with counsel.

Work with multiple attorneys and provide direction related to coverage, liability, and damages.

Correspond and communicate with policyholders, agents, experts, and service providers to analyze loss information.

Calculate damages payable under the policy and make payments after determining liability on claims.

Evaluate and apply the insurance contract as it pertains to the resolution of claims.

Create and maintain comprehensive claim handling notation in our electronic claims management system and other related applications.

The Successful Candidate: (What we're looking for)

You have a skilled technical background and hands-on experience in general liability claims.

You’re a motivated, growth-oriented adjuster who cares deeply about the customer journey and sees each claim as a chance to innovate.

Proven ability to direct and oversee our defense counsel, in order to establish legal strategies, ensure proper experts are retained, and assist in cost containment.

Both internal (your peers) and external clients commend your excellent communication skills and the timeliness of your follow-up skills.

You communicate clearly, follow up promptly, and can bring calm (and a little humor) to stressful situations.

You're detail-oriented, organized, and can multi-task like nothing anyone has ever seen before.

You're a get the job done, self-starter that thrives in a fast-paced, team-oriented environment.

Some Requirements:

5+ years of experience as a casualty/general liability adjuster.

5+ years of litigation experience in a multi-state environment.

Relevant experience with habitational risks, premises liability, and bodily injury matters is a plus.

You are currently licensed or eligible for licensing as an adjuster in the states of: TX, FL, CA, and NY (we can provide assistance with your licensing fees).

Understand basic legal strategies in conjunction with venue particularities.

Experience drafting initial coverage letters (e.g., reservation of rights, declination, disclaimer) is a plus.

Ability to work WC hours on a regular basis if not based in that time zone.

Education:

Bachelor’s degree or equivalent experience is preferred.

High School Diploma required.

Computer Skills:

Must be proficient with MS Office and other internal insurance related programs, systems, and/or applications (Outlook, Word, PowerPoint, and Excel).

Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.

Familiarity with claims operating systems (IMS/LSS/Symbility).

Other:

Reliable high-speed internet connectivity required.

Designated quiet work from home space.

The typical base pay range for this role across the U.S. is: $85,000 - $ 95,000 year + benefits.

There is a different range applicable to specific work locations. This salary range is a good-faith estimate of what Swyfft may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects annual compensation (as applicable) and does not include bonuses or other incentives that the company may choose to pay at its sole discretion.

In addition to base compensation Swyfft offers a comprehensive benefit package.

We Have a Great Benefits Package!

Medical, Dental, and Vision

Short- and Long-Term Disability (Company Paid)

Voluntary Long-Term Disability

Employee Life & AD&D (Company Paid)

Voluntary Employee, Spouse, and Child Life & AD&D

Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)

401K with a generous matching contribution and no vesting schedule 

20 days of PTO annually (prorated based on hire date)

Company Paid Holidays and 2 “Choose Your Own Holidays”

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

If you require accommodations during the application or interview, please contact Human Resources at [email protected], and we will make every effort to accommodate your needs.

Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.