Certified Project Manager (Legal Operations)

Why Apply to New Frontier Immigration Law

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our fast-growing law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.

Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don't just offer a job: we provide an environment that challenges you to become the best version of yourself and helps build the operational infrastructure that makes life-changing legal work possible at scale.

Learn more about New Frontier Immigration Law here.

Learn more about our CEO/Founder Hillary here.

Learn more about our Core Values here.

Role Objective

We are seeking a certified Project Manager to join our team and lead complex, high-impact projects across our growing organization. This role requires a detail-oriented professional who can manage multiple concurrent initiatives, coordinate cross-functional teams, and drive projects to successful completion in a fast-paced, deadline-intensive environment.

The ideal candidate will bring structure, process excellence, and strategic thinking to support our mission while ensuring projects are delivered on time, within budget, and to the highest quality standards.

Responsibilities/Duties

Project Leadership & Execution

Lead end-to-end project delivery across multiple workstreams including technology implementations, process improvements, client service enhancements, and operational initiatives

Develop comprehensive project plans including scope, timeline, budget, resource allocation, and risk management strategies

Facilitate project kickoffs, status meetings, and stakeholder updates with clear communication and documentation

Manage project schedules, track milestones, and proactively address obstacles to keep initiatives on track

Coordinate cross-functional teams including legal staff, operations, IT, HR, and external vendors

Stakeholder Management & Communication

Serve as primary point of contact for assigned projects, managing expectations and maintaining alignment across all stakeholders

Prepare and deliver executive-level status reports, dashboards, and presentations to leadership

Translate complex technical or operational concepts into clear, actionable communications for diverse audiences

Build strong working relationships across departments to facilitate collaboration and project success

Process & Quality Management

Implement and maintain project management best practices, templates, and standards

Conduct risk assessments and develop mitigation strategies to protect project outcomes

Monitor project budgets and financial performance, escalating concerns as needed

Ensure quality control throughout the project lifecycle and conduct post-project reviews to capture lessons learned

Maintain comprehensive project documentation in centralized systems

Strategic Support

Participate in project prioritization and resource planning discussions

Identify opportunities for process optimization and efficiency improvements

Support change management efforts to ensure smooth adoption of new systems, processes, or initiatives

Contribute to building a culture of continuous improvement and operational excellence

Executive-level reports on case pipeline health, team performance, and operational metrics

Requirements

Strong understanding of workflow optimization, process improvement, and bottleneck elimination

Certifications (MUST HAVE)

Active PMP (Project Management Professional) certification from PMI OR

Active CSM/PSM (Certified Scrum Master/Professional Scrum Master) certification OR

Active PRINCE2 Practitioner certification OR

Active PMI-ACP (Agile Certified Practitioner) certification OR

Active Six Sigma Green Belt or Black Belt certification

Experience

5+ years of hands-on project management experience

Proven track record managing projects in high-volume, deadline-intensive environments (legal, healthcare, financial services, government, consulting, or similar fast-paced industries)

Demonstrated success delivering complex projects involving multiple departments and external vendors

Technical Skills

Expert proficiency in project management tools: Jira, Asana, Monday.com, MS Project, Smartsheet, or similar platforms

Strong skills in MS Office Suite (Excel, PowerPoint, Word, Outlook)

Experience with documentation and collaboration tools: Confluence, SharePoint, Google Workspace, or similar

Ability to create dashboards, reports, and visual project tracking materials

Comfortable learning new software systems quickly

Professional Attributes

Exceptional leadership and coaching skills

Strong analytical and problem-solving abilities

Excellent written and verbal communication skills

High emotional intelligence and conflict resolution capability

Ability to balance empathy for team members with accountability for results

Strategic thinker who can see the big picture while managing tactical execution

Comfortable with ambiguity and building systems in fast-growth environments

Must work Arizona business hours (8 AM - 5 PM Arizona time, Monday-Friday) to be available for real-time collaboration with US-based leadership and legal teams

Reliable high-speed internet connection and professional home office setup