Central Helpdesk Operator

COSMOTE Global Solutions is seeking an enthusiastic Central Helpdesk Operator to be an integral part of our innovative team. In this role, you will provide essential support and assistance to a wide range of clients, ensuring smooth operational continuity and resolving technical issues efficiently.

Key Responsibilities:

• Front office technician supporting end user by phone.
• Covering all Areas of IT / Microsoft expertise required.

Requirements:
• University degree in Computer Science or equivalent education.
• Minimum 4 years of experience.
• In-depth knowledge of IT/IS Security concepts, policies and procedures, and large experience in developing, implementing, managing and maintaining IT/IS security within MS products-based IT/IS infrastructures.?
• In-depth experience in assessing and managing IT/IS infrastructure security aspects projects.
• Proven experience of end-users’ support in a multinational environment.
• Proven experience in designing and implementing secure, wide Active Directory solutions.
• Proven Field experience (in years) for the following products / topics:

• MS Exchange
• MS SharePoint
• MS SQL
• MS Hyper-V
• Several Microsoft Public Cloud Technologies / Services and certifications

Specific Microsoft Certification:

• Microsoft Azure Fundamentals (AZ-900)
• AND/OR Microsoft 365 Certification (MS-900)
• AND ITIL v4 Foundation

Additional Mandatory requirements:

• Excellent analytical and writing skills.
• High level of integrity and sound judgment regarding privacy issues, with the ability to work effectively in teams and promote adherence to policies.
• Ability to work independently, be self-motivated, and prepare logical and clear reports to support management decision-making.
• Ability to communicate clearly and effectively, both orally and in writing, in technical and non-technical contexts with technicians and non-technical managers, and the ability to prepare customer reports.
• Very good understanding of the concept of IS/IT Production in a business-critical environment.
• Valid “NATO SECRET” security clearance.
• Ability to work under stress, supporting and answering end-user calls in a multinational environment.
• Ability and willingness to be deployed to remote sites.
• Language skills (with official certification) English – B2 Level & French – B2 Level.