Center Sales and Service Associate (Inbound Call Center)

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Job Description: As a successful Retention Center Sales and Service Associate you will be working in a call center retaining, promoting and selling CenturyLink products and services to residential customers. In this exciting and fast paced position you will be responsible for the following:•Perfect the customer experience by providing excellent service on every call! 

•Receive inbound calls from CenturyLink residential customers

•Ability to meet retention goals set by department

•Meet sales goals by selling CenturyLink products and services.

•Consult with customers to gather information and make recommendations for their communication and entertainment needs

•Use various computer systems (20 or more)/screens simultaneously to process sales and service orders

•Build and maintain strong customer rapport

•Consult, multi-task, and problem solve with the customer

•Retain customers who call to disconnect or downgrade service through persuasive selling and customer service techniques within established guidelines.

•Identify possible issues experienced by customer, problem solve and expedite concerns.

Join Us at Our Hiring Event!

Wednesday, June 22th

10:00a.m. - 2:00p.m.

1875 International Way, Idaho Falls, ID 83402

CenturyLink Managers and Recruiters will be conducting on site interviews and extending on the spot job offers!

Apply prior to attending and bring a copy of your resume. Please allow up to 2 hours if you receive a job offer!

Please review the information below carefully and, if you feel like you can meet the requirements of the position please email me your resume and apply online using the link below.

Classification: Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.

Wages/Training: •$10.50/hr to start with wage increases every 6 months until reaching top of wage scale. On Average First Year Inside Sales Reps earn $40,000

•Incredible earning potential, based on performance!

•Training will be approximately 6 weeks, M-F, 10a.m.-7p.m.

•MUST be able to attend entire training without time off!

Location: 1875 International Way, Idaho Falls, ID

Typical Work Hours: Current hours of operation are 7am to 7pm. Mon-Fri. Hours are based on seniority with new hires typically working 10am to 7pm. Mon - Fri. Mandatory overtime may be required, based on call volumes during normal hours of operation.

Benefits: •No Weekends!

•Fantastic Medical, Dental, and Vision, offered after 30 days of employment for you and your family!

•Paid Vacation – 1 week of vacation after 6 months of employment!

•401K Plan with company match!

•Discounts on CenturyLink Products and Services!

•Casual, yet professional work environment!

Basic Qualifications: •6 months experience in a sales or customer service environment

•Ability to multi-task in a Microsoft Windows environment

•Strong written and verbal communication skills 

Preferred Qualifications: •Proven success in a commissioned sales environment

•Minimum of 6 months experience in a sales environment

•Call center and sales experience, particularly experience where measurable quotas and goals are achieved

•Background in internet applications, cellular, and/or satellite technology

All your information will be kept confidential according to EEO guidelines.

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.