CE Functional Consultant

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, Europe, China and India. The flagship company in the Hitachi Group's information and communication system solutions business, Hitachi Solutions also offers solutions for social innovation such as smart cities.

Key responsibilities:

 

·         Implement and deploy Microsoft Dynamics CE

·         Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement

·         Gather and understand client functional requirements

·         Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CE

·         Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK

·         Identify creative workarounds to meet requirements without the development of custom code

·         Understand the functional capabilities and limitations for out of the box functionality as well as custom code

·         Create technical specifications

·         Design and integrate business processes and data flows between CRM applications and

·         other applications, such as back office/ERP applications

·         Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)

·         Develop high level project work plans

·         Provide technical support to existing CRM clients