CDX representative

Confidential

Not specified permanent

Posted: May 5, 2026

Job Description

Lemon.io is a marketplace connecting startups with vetted remote developers. We work closely with both sides — customers and developers — to ensure successful, long-term collaborations. Our goal is to provide a clear, structured, and reliable experience across the entire lifecycle — from project start to ongoing support — so that both developers and customers can focus on what matters most: building great products.

About the Role

We are looking for a Customer and Developer Experience Specialist (CDX) to serve as the single point of ownership for incoming requests ( from start to finish) across both customers and developers.

What You’ll Do

Act as the primary owner for incoming requests, manage them through a ticketing system, and ensure timely, structured responses.

Handle requests across both customer and developer sides, align expectations, and drive cases to resolution without unnecessary info ping-ponging.

Work closely with Account Managers, Finance, Talent, and Product teams to resolve issues efficiently.

Support onboarding flows when needed, ensuring smooth activation and clear expectations for both customers and developers.

Handle subscription updates, hours logging, rate changes, opt-outs, profile updates, and other operational needs.

Monitor report submissions, follow up on delays, and coordinate with Finance to ensure accuracy and timely payments.

Identify recurring issues, gaps, and inefficiencies, and contribute to improving workflows and automation.

How We Work

All requests are managed through a structured ticketing system (moving toward a single entry point)

Each request has a clear owner responsible for resolution

Communication is direct, clear, and context-driven

We prioritize minimizing handoffs and maintaining full context within each case.

What We’re Looking For

Must-have:

Strong written English and communication skills

Ability to manage multiple requests and prioritize effectively

High attention to detail and ownership mindset

Ability to navigate ambiguity and structure unclear situations

Nice to have:

Experience in support, operations, or customer success

Experience working with marketplaces or tech products

Familiarity with CRM or ticketing tools (e.g. HubSpot, Intercom)

What Success Looks Like

Requests are resolved quickly, clearly, and end-to-end

Customers and developers feel supported without being passed between teams

Minimal escalations due to proactive ownership

High ticket hygiene and clear documentation

No requests fall through the cracks

Why Join Us

A healthy culture: open, direct communication and a non-toxic environment.

Impactful work: you’ll help shape and scale a new operational model across Customer & Developer Experience.

The Package: competitive USD salary, 28 days of vacation, and 7 sick days.

Flexibility: fully remote with flexible hours (and a Kyiv office for offline meetups).

Perks that matter: annual reimbursements for health, self-development, travel, home office, and mental wellness.

Logistics: we support with Ukrainian PE maintenance.

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