CCTV - Ticketing Agent

Bosta

Cairo permanent

Posted: February 17, 2026

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Quick Summary

Responsible for taking care of CCTV requests from customers.

Required Skills

Customer Service Communication Problem Solving Decision Making Complaint Management

Job Description

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Job Code: New 2026PEOP-080

What you’ll be doing:
• Responsible for taking care of CCTVs requests from investigation team
• Reporting any down cameras to operations and agency responsible for bosta cameras
• Responsible for accurate timings for CCTV extraction based on scanning action
• Monthly hubs visits to check cameras location
• Responsible for cameras naming based on hubs layout
• Incase of any layout changes - responsible for reporting to hub manager and head of ops

Who are you?:
• Knowledge of complaint management principles, techniques, and best practices.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and internal stakeholders.
• Strong problem-solving and decision-making abilities, with a customer-centric approach.

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