CCBYS Case Manager

Qualifications:

High school diploma or equivalent required, along with experience in social work, human services, or a related field.

An Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, or a related field is preferred.

Candidates should demonstrate strong communication, organizational, and problem-solving skills, as well as the ability to work effectively with youth, families, and community partners.

Demonstrated interest in and ability to understand the general problems and needs of youth (ages 11-17) and their families. 

Sensitivity and responsiveness to the cultural differences of individuals and families in groups outside one’s own culture.

Summary: responsible for responding to client needs in a timely and compassionate manner, assessing crisis situations, developing service and safety plans, connecting clients to community-based resources, and supporting overall client stabilization. 

This position is part-time, with up to 29 hours per week.  
I. Direct Service Duties to Youth and Families

•Accepts clients from Director of Community Services and begins services within prescribed guidelines.

•Completes an assessment on clients assigned by the Director of Community Services. 

•Develops a service plan outlining services with the client and family.

•Ensures all necessary documentation is properly signed and in the client file. 
•Maintains regular contact with youth and families to provide advocacy/counseling/shelter care services.

•Obtains proper releases and consents and safeguards the confidentiality of all records.

•Participates in all inter-agency staffings of clients.

•Refers to other community resources and specialized services as appropriate.

•Coordinates cases with other community resources and specialized services.

•Respond to daytime crisis one day a week

•Complete family meetings and refer to resources after daytime crisis occurs

•Provides support and assistance to foster parents when youth are placed in emergency shelter care.

•Meets or exceeds agency standards of consistent contact with youth and parent/family (2 or more contacts per month with youth; 2 or more contacts per month with parent/family), with each contact being a minimum of 30 minutes. 

•Ensures 70% of clients met functioning goal, 90% of clients met permanency goal, and 90% of clients met safety goal.

•Provides individual management sessions

•Provides parent/family meetings

II. Support Services

•Develops a working knowledge of, and establishes and cultivates cooperative professional relationships with, community resources, allied agencies, and referral sources.

•Participates in all YSB staffings and team meetings.

•Maintains on-going case file for each youth which is up to date and documents all contacts.

III. Other Duties

•Reports itinerary on a daily basis.

•Completes day (time) sheets on a weekly basis.

•Attends all staff meetings and training sessions.

•Participates in annual evaluation.

•Represents the YSB at local community events as directed.

•Completes case notes in files, as well as monthly, court, and other reports as required.

•Actively participates in YSBIV's continuous Quality Improvement program. 

•Participates in client focus groups quarterly.

IV. Core Competencies 

•Understanding

•Flexible

•Sensitivity to all cultures

•Approachable

•Organized

•Self starter

•Communication

 
*Youth Service Bureau of Illinois Valley believes that all people deserve inclusivity, fairness, and justice.  We believe that both the success of our team and the wellness of our community is strongest by recognizing the qualities that make each person unique, including race, gender, age, sexuality, ability, religion, national origin, gender identity and other identities.  The YSB team values and respects each other and our community as we proudly serve.