CCaaS Sales Engineer - Remote

USAN is a leading AWS partner for Customer Experience and CCaaS (Contact Center as a Service) delivery, promoting values rooted in work-life balance, flexibility, and career growth opportunities. USAN has led the hosted/cloud CCaaS space for 30+ years and developed best in class SaaS solutions and services that add value to Amazon Connect . Our SaaS solutions, AWS tool kits, snap-in integration connectors, and Professional Services IP from decades in this space accelerate CX implementations by 35-50%.

Are you a Solutions Architect with a passion for technical building? If so, this position is for you! As a member of our Contact Center Customer Experience Team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and related services such as Lex and other AI services. Working closely with USAN’s sales team, you will be responsible for demonstrating and creating value for USAN CXaaS portfolio of solutions, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for CXE transformation projects.

We’re looking to add a USAN CXE Solutions Architect to our team to evangelize USAN’s portfolio of contact center customer engagement solutions and professional services, and to provide businesses with best-in-class tools to support CX transformations on top of Amazon Connect.

Responsibilities:
As a Solutions Architect, you will work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. Including:

Create compelling demos and deliver to customers and prospects, showcasing the power of USAN’s SaaS offering across a variety of industry use cases

Demonstrating AWS and USAN products/assets within the Amazon eco-system, highlighting and emphasizing USAN’s value 

Lead discovery sessions, presentations, and workshops with prospects and customers

Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects

Demonstrate the value of USAN as a CXaaS consulting partner

Create and modify Proposals and create responses to RFP’s working alongside the USAN customer success team

Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud

You will own the technical relationship with the customer and operate as their trusted advisor, the best interests of the customer will shape the guidance you provide

Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)

Help maintain and update lead management, pipeline & forecasting in HubSpot

Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements

Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions

Required Qualifications:

2- 3 years’ experience technical sales of CCaaS solutions/services - preferably within Amazon Connect

2- 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience. Proven ability to present value proposition of the solution

B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

Excellent presentation, customer engagement, and listening skills.

The right person will be highly technical and analytical thinker, possess several years of CCaaS experience

Curious and fast learner

Preferred Skills:

Proven ability to influence others and lead customer engagements

2 - 3 years’ experience in customer facing consulting role

Broad knowledge of the CCaaS market including: (NICE InContact, Genesys, Five9’s, Avaya, etc.) A keen interest in learning rapidly in the AI space

Team player with passion to succeed and drive the company forward

AWS Certified Solutions Architect – Associate Certification or experience architecting solutions built on AWS

Experience with AWS services related to CXE & analytics including Connect, Contact Lens, Lex, Comprehend, Transcribe, Quick Sight, etc.

Demonstrated ability to adapt to new technologies and learn quickly

Benefits:

Competitive compensation program

Outstanding benefits package (including medical, dental, vision and life)

401(k) plan

Excellent holiday/vacation plans

Employee Referral Bonus Program

Annual performance-based bonus

Ongoing training opportunities

USAN is committed to a diverse and inclusive workplace. USAN is an equal opportunity employer, and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Company Description:

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 36 year history of providing carrier grade telecom solutions. From USAN’s initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USAN’s multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world’s largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability—greater than 99.999% in each year of operation.

For more information, please visit us at www.usan.com