CC&B IT Lead

Essel

Pomona, California, United States Hybrid permanent

Posted: June 24, 2024

Required Skills

Job Description

CC&B IT Lead - Join our team at Essel!

As the CC&B IT Lead, you will be responsible for managing and supporting the Customer Care and Billing (CC&B) system. This system plays a critical role, and your expertise will be key in ensuring its smooth operation.

In this role, you will collaborate with cross-functional teams, including business stakeholders, developers, and IT support staff, to implement and maintain the CC&B system. You will lead system upgrades, enhancements, and troubleshooting efforts, ensuring that the system meets the organization's requirements and operates effectively. Additionally, you will provide technical guidance and support to end-users, addressing their inquiries and resolving system-related issues efficiently.

We are looking for a proactive and detail-oriented individual with a strong background in CC&B systems and a passion for delivering high-quality IT solutions. If you are excited about leveraging your skills and expertise to contribute to the success of our organization, we encourage you to apply for this position.

Requirements:
Key Requirements:

• 5+ years of experience in managing and supporting the Customer Care and Billing (CC&B) system preferably with utility customer billing and related solutions
• Solid knowledge of Oracle Utilities products
• Prior project management or supervisory experience
• Proficiency in CC&B system configuration, maintenance, and support
• Strong technical knowledge and understanding of CC&B functionalities
• Proficiency in coding and development using Oracle CC&B Software Development Kit
• Experience in leading system upgrades, enhancements, and troubleshooting efforts
• Experience with at least one new implementation and one upgrade of an Oracle Customer Care and Billing (CC&B) system.
• Familiarity with Oracle Utilities Framework
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Bachelor's degree in Computer Science, Information Technology, or a related field

If you meet these qualifications and are excited about this opportunity, we look forward to receiving your application!

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