Catering Retail Manager

Title: General Manager

Location: Hampstead Road

Salary: up to £36,000.00 per year

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Retail Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Retail Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

We are seeking an experienced and professional Retail Manager to join BaxterStorey in London, United Kingdom. As Retail Manager, you will lead a dynamic retail operation, driving sales performance while maintaining exceptional customer service standards. You will be responsible for managing day-to-day retail activities, overseeing the team, and ensuring the smooth operation of all retail areas.

The successful candidate will demonstrate strong leadership capabilities, a customer-focused approach, exceptional attention to detail, and the ability to motivate and develop their team to achieve organisational objectives. • Social media–astute and data‑driven, providing clear direction, support, and motivation to achieve performance targets. • Oversee daily retail operations, including opening and closing procedures, stock rotation, data analysis, sales reporting, and reconciliation.

• Manage inventory levels, conduct stock takes, and implement effective stock control systems to minimise wastage and shrinkage • Drive sales performance through visual merchandising, promotional activities, and customer engagement strategies • Maintain high standards of customer service, ensuring a welcoming and professional retail environment • Monitor and analyse sales data, identifying trends and opportunities to improve profitability • Ensure compliance with health and safety regulations, company policies, and food hygiene standards (where applicable)
• Conduct staff inductions, training, and appraisals to support team development and career progression • Manage budgets and control costs whilst maintaining service quality • Liaise with head office and other departments to ensure effective communication and operational alignment • Address customer complaints and concerns professionally, resolving issues to maintain customer satisfaction

**Required Skills and Experience:** • Proven experience in retail or hospitality management within a fast‑paced, customer‑focused environment. • Strong leadership skills, with the ability to motivate, coach, and develop diverse teams. •  Solid understanding of retail operations, including purchasing, stock control, ordering accuracy, merchandising standards, product rotation, and sales forecasting. • Confident in working with financial targets, analysing sales data, monitoring KPIs, and supporting budget management. • Excellent organisational skills. • Proficiency with POS systems, digital menus, and retail management platforms. • Strong communication skills. • Ability to identify opportunities to enhance the customer experience. • Knowledge of health & safety, food safety, and due diligence procedures  • Strong analytical mindset with the ability to interpret performance data and act decisively.

**Desirable Skills and Experience:** • Experience in contract catering or food retail environments • Visual merchandising expertise • Experience managing budgets and controlling operational costs • Problem-solving abilities and resilience in challenging situations • Experience with staff scheduling and workforce planning • Knowledge of promotional planning, pricing, menu development, and menu performance analysis

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.