Category Manager, Lending Business

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

The PhonePe Lending team partners with lenders to offer multiple loan products to customers through the PhonePe app. For this role, we are looking for an analytically proficient individual responsible for managing business growth across multiple tracks. This role will support the candidate's end-to-end development in cross-functional collaboration, a deep understanding of the lending ecosystem and business growth. Strong preference for candidates with 3-4 years prior experience in growth roles across consumer fintechs or other similar fast-paced consumer app businesses

Responsibilities

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E2E ownership to drive customer traffic (ToF)

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Understand the right user profile for targeting and negotiate with internal marketing teams to secure the relevant marketing assets on the app for such user base

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Constantly monitor the incoming traffic and deploy suitable interventions to ensure the right ToF

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E2E ownership for the loan onboarding funnel for customers

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Collaborate with internal teams, external vendors and lending partners (Banks/ NBFCs) to ideate, solve, track and scale different interventions that make the customer funnel more seamless.

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Fully responsible for preparing the monthly volume & revenue plan. Rigorously track actual performance against the plan and work proactively with all internal stakeholders and lender partners to make course corrections as needed

Ideal Candidate

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B.Tech/MBA from a Tier-1 institution with 3-4 yrs of experience

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Very hands on with excel and other reporting tools

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Analytical and detail oriented with the ability to arrive at insights, prioritize tasks and manage multiple projects simultaneously

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Influencing/Building consensus

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Participate in brainstorming discussions and remain open to exploring alternative viewpoints

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Ability to influence internal and external stakeholders to be able to arrive at the most optimum solution

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Customer centricity: Proactively understand the implications of actions/ decisions for customers

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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