Casual Residential Support Workers

Why join CMHA Kenora?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

Healthcare of Ontario Pension Plan (HOOPP)

Learning & professional development opportunities

Deadline to apply: January 30, 2026

Residential Support Workers

Kenora Supportive Housing & Safe Bed

Employer: CMHA Kenora Branch

Job Title: Residential Support Worker  

Work Location: Kenora Supportive Housing & Safe Bed

Employment Status: Casual   

For more information, please visit www.cmhak.on.ca

Overview:

The Residential Support Worker is responsible for supporting individuals while facilitating an atmosphere of safety, independence, social interaction, and community involvement. The Residential Support Worker will work alone for twelve-hour shifts to facilitate 24/7 shift coverage.

For the Kenora Supportive Housing Program this includes participating as a member of a team of professionals whose focus is safety, stability, and support for individuals with serious mental illness who would otherwise experience homelessness or near homelessness. The Residential Support Worker will work twelve-hour shifts to facilitate 24/7 shift coverage. They will participate as a member of a team of professionals whose focus is safety, stability, and support for individuals with serious mental illness who would otherwise experience homelessness or near homelessness. The team will include the resident/client, residential support worker, Case Manager of the Kenora Supportive Housing Program, community case manager or ACT Team and other residential staff members.

For the Safe Bed Program, the individual will participate as a member of a team of professionals whose focus is safety, stability and support for individuals who are medically stable, not a safety risk to themselves or others, and are therefore, not suitable for hospital admission or criminal detention. The Residential Support Worker will work the following shifts: twelve-hour shifts to facilitate 24/7 shift coverage, eight hour shifts in the evening to facilitate overnight shift coverage from 7:00 p.m.- 3:00 a.m. and eight hour shifts on the weekends from 11:00 a.m. - .7:00 p.m. They will participate as a member of a team of professionals whose focus is safety, stability, and support for individuals in a mental health crisis and in immediate contact with the police. The team will include the resident/client, residential support workers, Team Lead, nursing staff (both internal and external),Counselling & Treatment Team staff, Case Manager for the Safe Bed Program and Addiction Specialist from the Canadian Mental Health Association, Kenora Branch, community services providers and other residential staff members.

Qualifications:

Diploma in social sciences or human services an asset, High School Graduation Diploma minimum

Experience working with individuals with mental health struggles and/or demonstrated ability to work with vulnerable populations

Personal qualities of empathy, understanding, patience

Ability to participate side by side with individuals to accomplish tasks and develop meaningful activities

Ability to carry out and role model activities of daily living

Case management, advocacy and recording skills

Understanding and applied knowledge of Recovery Model

Understanding of trauma informed practice and implementation

Good Interpersonal communication and relationship building skills

Ability to communicate professionally with community agencies

Knowledge of community resources

Cultural competence for diverse populations

Good documentation skills an asset

Proficient in computer skills

Demonstrated understanding of personal space and the ability to role model healthy boundaries

Ability to manage conflict and crisis situations

Ability to work independently as well as in a team environment

Valid Driver's License

Duties:

Adherence to all policies of Canadian Mental Health Association, Kenora Branch

Side by side support/teaching in activities and skills of daily living

Ensure medications are appropriately stored and delivered to clients at the appropriate times and dosages, and documented

Supporting clients with developing, participating, and following through with recovery plans/coordinated care plans

Outreach and support with clients as directed by the Safe Bed Program Team Lead & Chief Executive Officer

Ensure the safety and security of all residents during shift, including interpersonal safety and security of the residence

Monitor individual recovery plan/coordinated care plan compliance and changes in mental health symptoms

Interface with community services and programs with and on behalf of residents

Plan for groceries, meals, household maintenance and supplies in conjunction with other residential support staff

Ensure the completion of shift responsibilities and routines as identified in agency policy and procedures

Maintenance of client files and data files including updating of client information consistent with agency policies and procedures

Attend monthly staff meetings and educational/training opportunities as required

Documentation of all shift changes using the electronic scheduling software and follow agency policies and procedures

Participate on specific committees or working groups as assigned by the Chief Executive Officer

Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans

Ensure client safety and client safety activities are emphasized throughout orientation of new staff members

Support an environment which avoids, prevents, and corrects all activities or actions which may resulting patient safety incident in the delivery of mental health services

Responsible for self care

Other duties as directed

How to Apply:

Please submit your cover letter and resume to: [email protected] 

The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.