Case Manager (Santa Rosa)

ABOUT US:

Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.

Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.

POSITION TITLE: Case Manager
PAY RANGE: $29.50-$37.24 PER HOUR

REPORTS TO (TITLE): Director of Social Services

DESCRIPTION OF POSITION:

Provides quality case management and discharge planning services to all patients and their families. Serves as a member of interdisciplinary team supporting the organization's treatment program and philosophy, and assures the deliverance of quality treatment to patients and their families. The Director of Social Services maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures)

Key Responsibilities:

• Ensures linkage to mental health/recovery services, and facilitates communication with the county.
• Ensures follow-up appointments are arranged/scheduled for psychiatrist.
• Completion of discharge aftercare plan, and provides daily placement and collateral documentation. Responds to calls regarding discharge planning daily, and timely documents discussion into EMR.
• Checks voicemails daily and provides a call back within 24 hours.
• For adolescents, provides regular updates to the legal guardian every 1-2 days and documents discussion timely.
• Maintains effective working and professional relationships and communications with internal and external customers.
• Coordinates discharge packets and reviews them with patients and their and their families.
• Completes required documentation and progress notes on time and individualized per patient. Support coordination of scheduling zoom meetings and visitations.
• Supports department in administrative duties.
• Upholds the Organization’s ethics and customer service standards.
• Performs related duties, as requested.

Requirements:
Knowledge and Experience:

• Minimum of a Bachelor’s Degree in Psychology, Social Work, or closely related field of study.
• One year of behavioral health experience and experience with Severely Mentally Ill and discharge planning preferred.
• Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period.
• Verbal de-escalation and physical intervention program as approved by the CNO.
• Familiarity with continuum of care and clinical terminology.
• English proficiency required.

Skills and Abilities:

• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.

Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to fifty (50) pounds.

Benefits:
• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance
(Supplemental Life, Term and Universal plans are also available)
• Short and Long-Term Disability
(with additional buy-in opportunities)
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Tuition Reimbursement