Case Manager, RAP (Kinyarwanda, Swahili and Other African Languages)

Position: Case Manager, RAP Kinyarwanda, Swahili and Other African Languages

Program: Resettlement Assistance Program

Schedule: Hybrid position at 35 hours per week, starting April 15, 2026, until March 31, 2027

Location: Vancouver and Surrey

Posting Date: April 1, 2026

Closing Date: April 10, 2026

Why choose us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations. 

Summary

Deliver resettlement assistance services for eligible Government-Assisted Refugees (GAR) clients under the Resettlement Assistance Program as prescribed by Immigration, Refugee and Citizenship Canada (IRCC).

How You Will Make a Difference

Deliver RAP services to GARs during their first three (3) weeks in Canada, including but not limited to intake and orientation, conducting standardized needs assessment, assisting in completing applications for mandatory and other relevant government and settlement programs and benefits. Prepare referral report to be provided to clients upon leaving temporary accommodation.

Facilitate the delivery of other RAP services with particular focus on orientation to life in Canada, linkages to other programs and supports, as well as addressing immediate special needs during the temporary housing phase. Register clients for all non-RAP orientations provided during temporary accommodations. Facilitate communication between clients and partners e.g., medical related services.

Assess clients' needs through standardized needs and asset assessment and ongoing communications. Facilitate the referral of clients to internal and external settlement and community programs including Adjusting to Life in Canada (ATLIC), settlement case management; consult with the RAP Manager - Case Management or Case Management Practice Specialist concerning any special need cases and client crises.

Ensure data entry in New Track is done in a timely manner according to established departmental and funder standards and contributes to narrative reports as required.

Build and maintain positive working relationships with staff and contractors, IRCC and other government agency staff, resource persons, community agencies and educational institutions. Communicate with IRCC officers, other government agencies, staff, and partners to resolve clients' issues and ensure clients' timely access to programs, benefits and personal documents. Act as the liaison between client and IRCC officer for any issue that clients need to report to IRCC for up to one (1) year after client arrival in Canada and ensures clients access all RAP benefits that they are entitled to during their one year of RAP Income Support.

Ensure clients are oriented to their rights and responsibilities within Canadian culture and norms; basic public services; and community resources (i.e. legal, educational, medical care and social service systems).

This role may require employees to work evenings, weekends and holidays.

Position is anticipated to deliver services in-person at an ISSofBC office or designated temporary accommodation locations (e.g. hotels).

Perform other related duties as required.

What You Bring

Diploma, certificate or other post-secondary education in counselling or other social services field and a minimum of one (1) year recent related experience in a client-oriented position preferably targeting refugees OR an equivalent combination of education, training and experience. Fluency in a target language may be required.

Ability to communicate effectively in both written and oral English at all levels of the organization.

Demonstrated ability to work efficiently under pressure and time constraints and to deal with high-need clients and urgent situations.

Demonstrated cultural competency and commitment to working effectively with diverse populations.

Knowledge of current legislation, services, information and issues affecting refugee newcomers supplemented by a broad knowledge of community resources.

Demonstrated ability to manage time and resources effectively.

Demonstrated experience in facilitating groups.

Ability to set and maintain boundaries with clients and manage self-care.

Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.

Possession of and the ability to maintain a clear provincial Criminal Record Check.

Position Competencies

Communication: Able to convey timely accurate information clearly and appropriately to different audiences while actively listening and responding.

Ethics and Integrity: Consistently makes decisions with integrity and builds trust through transparency, fairness and accountability.

Service to Clients and Others: Proactively deliver high-quality service, understanding and responding effectively to the needs of others while maintaining positive relationships.

Problem Solving: Analyzes issues, considers alternatives, and demonstrates effective decision-making skills to deliver innovative, impactful results.

Functional Knowledge: Demonstrate deep expertise to solve complex problems and drive initiatives effectively.

Core Organization Competencies

Delivering Results: Consistently achieve results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.

Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.

Valuing Diversity: Actively contribute to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources.

ISSofBC Value Proposition

Expected Hiring Salary: $26.47 to $30.01 per hour.

Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.

105 hours of vacation and 35 hours of personal leave.

Extended health and dental benefits.

Employee and Family Assistance Program (EFAP).

Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.

Inclusive culture and supportive workplace with opportunity for innovation and development.

Values-based organization with collaborative peers with a wide range of backgrounds and talents.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.

If You are Passionate about Making a Difference, Apply Now!