Case Manager - Private Rental Programs

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:
The Private Rental Programs includes Mental Health (MH) PRAP, PRAP Plus Case Management and Rental Stress Support Package (RSSP) and provide both telephone support and assistance, face to face meetings and an outreach response to households experiencing rental stress that require additional practical support to maintain their tenancy. The programs have various funding sources with this position funded by Department of Families, Fairness and Housing DFFH in the North-Eastern, Bayside and Southern Melbourne areas.

The role of the Case Manager – Private Rental Programs is to ensure renters secure and maintain safe, appropriate and sustainable accommodation by providing support to achieve identified goals and address issues that are impacting negatively on a tenancy. Case management includes assessment, case planning, advocacy, education and case coordination and liaison.

At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and the actions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills and dispositions associated with leadership that can be learned.

The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self-awareness, and continuous development.

Maximum-term, full-time role (76 hours per fortnight) until early July, based at Cheltenham, open to external internal applicants only with a focus on helping renters in Mental Health PRAP secure housing.

What you'll be doing::
• Regularly undertaking detailed assessment of eligibility and supports/services required.
• Accurate and concise recording of renter communications and assessments undertaken.
• Develop and maintain active tenancy focussed case plan with small number of renters.
• Provision of 1:1 outreach supports / services to persons experiencing or at risk of homelessness.
• Establishing and maintaining relationships with key real estate agencies / property managers.
• Maintaining relationships with referral agencies and specialist support agencies.
• Assess renter activity and action to enable access private rental brokerage in line with fund requirements.
• Regular distribution of private rental brokerage in line with Launch Housing and DFFH guidelines.
• Accurately collect, maintain and record specified data in the established format (including RSSP / PRAP specific spreadsheets).
• Provision of advocacy for renters as required.
• Delivering group information sessions to renters and referral agencies as required.
• Supporting organisation-wide administrative, financial, and health and safety systems.
• Actively participating in organisation structures and meetings, including supervision, coaching, and professional development.
• Maintaining quality customer service ethos.
• Actively engaging in supervision, coaching, mentoring and professional development (formal and informal).

What we're looking for (key selection criteria): :
• Experience delivering case support and or a relevant Tertiary qualification.
• Strong knowledge or experience of the current private rental market.
• Demonstrated ability to maintain a high level of confidentiality.
• Experience in undertaking detailed assessments with high level verbal and written communication skills.
• Excellent interpersonal skills and an ability to work collaboratively to achieve outcomes.
• A valid Victorian driver’s license (mandatory).
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

Applications close 5th of March 2026.

For more information, please contact [email protected].

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected].

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.