Case Manager

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:
ESCG is a successful model of housing for people who have experienced chronic homelessness and provides permanent affordable housing to 131 people, 65 of whom have experienced chronic homelessness and have multiple and complex support needs. The model also provides 24-hour on-site support/concierge services, with a number of allied health and recreation/educational services also located on site. Launch Housing provides support services and Unison manage all property and tenancy services.

The aim of the case management support is to assist people who have experienced chronically homelessness to maintain their housing independently, as well as achieve improvements in personal well-being, social connectedness within a trauma informed care and recovery focused framework. The ESCG is based on five key elements:

• Permanency – offering self-contained, high quality permanent housing
• Safety – 24/7 staffed facility increases safety and security of residents
• Affordability – with rents set at a maximum of 30% of income plus service charge
• Supportive– with on-site supports to help stabilise and sustain housing and promotes independence
• Diversity - a social mix of residents enabling maintenance of a thriving community.

The Case Manager is responsible for the development, implementation and ongoing monitoring of Case Plans and associated support work. They work in close partnership with other support staff and their Coordinators to ensure the effective delivery of services to ESCG residents.

Full-time permanent role (76 hours per fortnight) based at Elizabeth Street Common Ground Site, working Monday to Friday, 10:00am to 6:06pm.

As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality.

What you'll be doing::
• Developing long term case plans with residents and assisting them to implement strategies to achieve their goals by building on their strengths, aspirations and focusing on solutions.
• Initiating and maintaining contact with residents using flexible engagement strategies to build positive relationships that support self-determination, independence and achieve their case plan goals.
• Working closely with Unison Housing to support residents to address tenancy related issues to sustain tenancies.
• Advocating for residents in legal/housing matters through linkage to professional legal counsel and the provision of support documentation, liaison with the landlord, external mental health and legal service providers, and/or attendance at VCAT and or court.
• Advocating on behalf of residents with other agencies to ensure access and delivery of services.
• Facilitating client access to community resources and services (e.g. general health, mental health, housing, recreation etc) and work collaboratively with allied health services to achieve an inclusive and coordinated response to client needs.
• Facilitating and/or participating in case conferences as required and working proactively with residents and other supports to assist them to develop and maintain independent living skills.

What we're looking for (key selection criteria): :
• A relevant tertiary qualification in human services, social work or other related disciplines.
• Experience in the delivery of support services to residents with complex needs relating to homelessness.
• Understanding of housing and homelessness policy, context and systems.
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Maintains high level of confidentiality.
• Ability to work collaboratively with others towards effective client solutions.
• Excellent interpersonal skills and communication skills, both verbal and written.
• Well-developed organisational and time management skills.
• Excellent problem-solving skills.
• Understanding of trauma-informed care and a recovery focused principles and practice
• A valid Victorian driver’s licence (mandatory).
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

Applications close Friday 17 April, 2026.

For more information, please contact [email protected].

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected].

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.