Case Manager II

About Tri-Lakes Cares

For more than 40 years, Tri-Lakes Cares has served as a trusted hub where neighbors support one another through connection, compassion, and practical assistance. Through our no-cost Market and a range of supportive programs, we help ensure that individuals and families have access to the resources they need to move toward a healthier, more stable future.

We are committed to creating an environment that is welcoming, steady, and deeply respectful — for neighbors, volunteers, and staff alike.

Position Summary

The Case Manager II serves individuals and families by assessing needs, connecting neighbors to appropriate resources, and supporting progress toward self-sufficiency. This role combines direct neighbor services with leadership responsibility for program design, implementation, and outcomes.

The Case Manager II also leads the coordination and execution of key programs, ensures compliance with grant and organizational requirements, and maintains high standards for data integrity, reporting, and service delivery.

Neighbor Services & Case Management

Conduct neighbor intake, assessment, and eligibility determination to identify appropriate services and resources

Meet with neighbors regularly to assess needs and provide individualized support

Work with neighbors to develop and follow individualized plans with clear goals, action steps, and timelines

Provide ongoing coaching, accountability, and follow-up to support neighbor progress toward stability and self-sufficiency

Apply wraparound and two-generation approaches to address immediate needs and long-term outcomes

Respond effectively to urgent or changing neighbor situations with appropriate interventions and referrals

Maintain accurate, timely, and complete case documentation to support service delivery, reporting, and compliance

Collaborate with internal staff and external partners to coordinate services and avoid duplication

Participate in neighbor service team meetings and contribute to coordinated case planning

Maintain strong working knowledge of community resources and referral networks

Maintain appropriate professional boundaries while supporting neighbor self-determination and independence

Program Leadership & Coordination

Design, coordinate, and manage self-sufficiency programs, including employment readiness, financial literacy, life skills development, and health and wellness initiatives

Plan and execute seasonal and special programs, including Giving Tree initiatives, Back-to-School programs, and other community engagement activities

Build and maintain partnerships with employers, training providers, social service agencies, and community organizations

Ensure effective program implementation, including scheduling, facilitation, and participant engagement

Create and manage program processes, materials, and documentation

Develop, administer, and evaluate program outcomes, including participant feedback and program effectiveness metrics

Coordinate participant logistics, including attendance tracking, materials distribution, and incentives

Lead recruitment of program participants and coordinate outreach efforts

Ensure programs are delivered consistently, effectively, and in alignment with organizational goals

Data, Reporting & Compliance Management

Maintain the integrity and completeness of neighbor and program data

Leverage reporting to monitor program performance and outcomes

Ensure compliance with grant and organizational requirements, including budgets, timelines, and documentation

Track and report on program expenditures and outcomes

Deliver required internal and grant reporting

Community Engagement & Partnerships

Develop and sustain relationships with community partners and service providers

Coordinate referrals and collaborative services for neighbors

Represent the organization in outreach and community engagement efforts

Identify opportunities to expand partnerships and program reach

Secure and prepare neighbor participation in storytelling and outreach efforts

Volunteer Coordination

Recruit, train, and supervise volunteers supporting neighbor services events and programs

Coordinate volunteer roles to ensure effective program delivery

Provide ongoing guidance and support to maintain volunteer engagement

Organizational Support

Participate in internal committees and cross-functional initiatives

Provide leadership and backup support within the neighbor services team

Support special events and organizational activities, including evenings and weekends as needed

Qualifications

Required

Strong interpersonal and communication skills

Ability to lead programs and manage multiple priorities

Ability to work effectively with diverse populations

Strong organizational and problem-solving skills

Ability to respond to changing priorities and emerging needs

Proficiency with standard office software, data management, and reporting

Two to four years of experience in social services, case management, or a related field

Preferred

Degree in Social Work, Behavioral Sciences, or related field

Experience in social services or nonprofit program management

Experience designing or managing programs

Knowledge of community resources and systems

Bilingual (Spanish preferred)

Position Details, Compensation & Benefits

Status & Schedule: Full-time (40 hours/week), non-exempt, primarily onsite with limited hybrid flexibility. Includes regular evening hours and occasional weekends.

Work Environment: Tri-Lakes Cares values sustainable schedules and strives to balance dependable service coverage with flexibility in a family- and life-friendly environment.

Compensation: Target hourly rate of $26–$30, depending on experience.

Benefits & Time Off: SIMPLE IRA with 3% employer match; health insurance with 50% employer subsidy for full-time employees; optional dental and vision coverage (employee-paid). Vacation and sick leave accrue based on hours worked, along with 11 paid holidays annually.

Professional Development: Ongoing learning and development opportunities are encouraged and supported

Reports to Director of Programs & Services

Equal Opportunity Statement

Tri-Lakes Cares is committed to building a respectful and inclusive workplace. We do not discriminate on the basis of race, religion, color, gender, age, national origin, ancestry, disability, sexual orientation, gender identity or expression, family composition, veteran status, or any other status protected by applicable law. This commitment extends to our employees, volunteers, and the neighbors we serve.

To Apply

Apply directly at this link, or learn more about Tri-Lakes Cares at https://tri-lakescares.org/employment/. Applications will be reviewed on a rolling basis. Finalists will be invited to a second interview. We aim to fill this position promptly while allowing time for respectful notice to current employers.