Case Manager

Looking to hire someone with Case Management experience in the field, with a heart and attitude to serve others, please join our team if that's you! 

BASIC FUNCTION: Performs a variety of administrative functions. Process and maintain consumer files and data base, ensure consumers files follow State and Federal Regulations

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary contact for Consumers/Legal Representatives/Guardians and family members

Prepare documentation and attend Consumers initial and annual assessments

Process New Consumer intake documentation

Request Verification of Diagnosis (VOD) Qualifying Diagnoses Certification (QDC)from consumers doctor(s)

Request/Process Consumer supplies per request to venders (Geneva Woods ext.)

Request/Process Consumer products such as Life Line Services

Fax completed documentation to the State of Alaska to process information

Complete Consumers sample timesheet (PCA/Waiver) for signature

Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska

Assist Consumer with hiring/firing Personal Care Assistant(s)/Caregivers

Participate in consumers Fair Hearings

Write and process expedited assessments and amendments

Process incoming and outgoing transfers

Schedule and attend Home Visits with Consumers two times per year for PCA or quarterly for waiver clients

Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed.

Ensure program compliance, safety procedures contracts, and State and Federal regulations.

Handle confidential and sensitive information with poise, tact, and diplomacy

Complete Critical Incident Reports/fax to the State of Alaska within 24 hours

Organize and prioritize large volume of information and assignments, including paper and electronic filing through network server

Work independently and within a team on special and ongoing projects when necessary

Projects a positive image of organization and conduct one’s self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization.

Perform all other duties as assigned

Assist Office Manager, Executive Director and Care Coordinator Administrator and CEO as needed

KNOWLEDGE, SKILLS AND ABILITIES;

Strong interpersonal skills and customer service

Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records

Knowledge of various Microsoft software applications, such as MS Word, Ms Excel. Must type 65 wpm

Multi-line phone, copiers and fax machines

Effective written and oral communication skills

Ability to consistently be at work and on time

Ability to maintain a confidential working relationship

Excellent personal organizational skills

Ability to follow oral and written instructions

Ability to communicate effectively and maintain a positive attitude

QUALIFICATIONS:

Must have a high school diploma or GED with 2 years’ experience in the Healthcare Field

Must be at least eighteen years of age and have a valid Alaska Driver’s License

Must be able to pass a Criminal Background Check

Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrative poise, tack, and diplomacy

Must be able to interact and communicate with individuals at all levels of the organization.

Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)

Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

WORK ENVIRONMENT:

Ability to work in an office setting

Position may require extended hours including evenings and weekends, travel to client’s residency.