Case Management Assistant

Matthew 25 has been recognized as a top workplace 3 years in a row—and we’re just getting started! Come join our mission-driven team!

At Matthew 25, we’re proud to offer a benefits package designed to support our employees both professionally and personally:

Competitive pay that reflects your skills and experience

Generous paid time off, including a minimum of 17 days and 12 paid holidays

No required overtime ever—we value work-life balance

Comprehensive health coverage, including 3 medical plan options, vision and dental insurance, and company-paid life insurance

Professional growth opportunities, including company-sponsored continuing education and development programs

Retirement plan with company matching up to 4%

Public Service Student Loan Forgiveness options

A mission-focused workplace where every team member is dedicated to serving our community

Join us and make a difference every day while thriving in a supportive, rewarding work environment!

Matthew 25’s Mission:

“We exist to serve those at risk for, living with, or impacted by HIV or other STIs through comprehensive healthcare, education, and support while fostering community partnerships to combat stigma and improve overall healthcare and quality of life.”

Matthew 25’s Vision:

“Our vision is to exist in communities where comprehensive HIV and STI prevention is widespread, ensuring universal access to high-quality, comprehensive healthcare and supportive services. We aim for those living with HIV to achieve undetectable status, resulting in zero new HIV diagnoses, and to eliminate new STI infections. We are the trusted resource for HIV and STI services, fostering a culture of love, service and hope in every interaction.”

Overview:

The Case Management Assistant will perform various administrative tasks related to Matthew 25’s Kentucky Ryan White Part B Program and Housing Program. This position requires the ability to be responsible for performing support services duties on a professional level and works closely with the Housing and Case Management team in supporting the needs of the communities we serve.

Key Responsibilities

Provide support to the systems that deliver resources and services to patients.

Maintain appropriate documentation in State Database to reflect services rendered to clients under Ryan White Part B Funding.

Provide timely payment of medical bills, transportation costs, food-based services, emergency financial spending, and housing-related expenses as appropriate, ensuring all payments are documented accurately.

Assist with housing-related services for clients, including coordinating housing payments, supporting housing stability efforts, and helping facilitate housing inspections when required.

Assist clients with obtaining timely and coordinated access to medically appropriate levels of health and support services and continuity of care.

Successful Matthew 25 Employees Will:

Ensure that those we work alongside and serve feel honored and

Understand that teamwork and community partnerships allow us to maximize our resources to best meet the needs of those we work alongside and serve.

Be humble and devoted to meeting the needs of those we work alongside and serve above our own.

Be committed to providing top quality, person focused services to those we work alongside and serve

Inspire and support a vision of success within those we work alongside and serve through education and encouragement.

Place a high priority on learning and are committed to change and improvement in order to always best meet the needs of those we work alongside and serve.

Support and comply with the policies, strategic plans and goals of the organization.

Contribute to a positive workplace culture by acting and communicating in a manner so as to get along with clients, co-workers and managers

Maintain regular and predictable attendance.

Communication Skills Must be able to communicate in both written and verbal form

Language Skills Ability to read and interpret documents. Ability to write routine documentation and correspondence.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills Intermediate computer skills are essential in use of an electronic medical record.

Other Skills and Abilities Must be detail oriented, have ability to multi-task and possess great interpersonal skills.

Physical Demands The physical demands described here are representative of those that must be met by any worker to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the worker is regularly required to talk and hear. The worker is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The worker is occasionally required to sit and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

Must have a Bachelor’s Degree in case management or related field, or equivalent experience.

S/he should have a basic knowledge of medical case management principles.

Experience working in a nonprofit organization or a strong desire to work in service driven environment. 

100% Commitment to Matthew 25's mission, vision and values

Flexibility, as our services are available to a large geographic area in the state of Kentucky, which may require some travel

Valid Driver’s License with at least three (3) years driving experience and less than two (2) moving violations in the past three (3) years.

Must be able to pass a drug screen and background test.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work vary, but are typically Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional evening and weekend work may be required as job duties demand.

This position is considered a hybrid position when duties are performed within the scope of this job description. If performing duties outside of the essential duties of this job description, the employee may request an alternative accommodation from their director to best meet the needs of the employee for the terms of the irregular duties. (Example: Employee is participating in a virtual conference and is requesting to WFH to attend and accommodate employee needs during the time of the conference).

Work Environment

This job operates in a professional clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.