Case and Shelter Manager

Makivvik Corporation is supporting the development of a new trauma-informed, culturally safe, Inuit-specific shelter for women and children fleeing domestic violence. Located in central Montreal, the shelter aims to address critical gaps faced by Inuit individuals in accessing safe and stable housing during times of crisis.

The shelter will provide wraparound services with a strong focus on safety, healing, and reconnection to culture and community.

As part of this initiative, a new non-profit organization may be established to oversee the shelter and future urban-based services. Please note that employees of the shelter may become a part of this newly created entity under Makivvik.

Responsibilities          

Oversee intake processes, including risk assessments and safety planning

Provide clinical supervision and guidance to frontline staff

Lead case conferencing for complex and high-risk situations

Ensure Individual Support Plans (ISPs) are comprehensive, culturally responsive, and regularly reviewed

Support child-focused assessments and coordinate with youth protection services as required

Act as Deputy to the Shelter Director and assume leadership responsibilities in their absence

Support staff scheduling and day-to-day operational coordination in a 24/7 environment

Liaise with external partners, including hospitals, youth protection, law enforcement, courts, and community organizations

Support reintegration and transition planning for women and children

Collaborate closely with Cultural Liaison staff to align clinical and cultural supports

Oversee case documentation and data collection processes

Contribute to reporting requirements, including funder reports and outcome tracking

Identify service gaps and support continuous quality improvement initiatives

Assist in the implementation of organizational strategic priorities

Be available to travel, as requested.

Perform other related duties within the scope of the position or as requested by supervisor.

Qualifications

Bachelor’s or master’s degree in social work (or equivalent combination of relevant education, training, and experience)

4–6 years of professional experience in social services or a related field

Strong clinical assessment and crisis intervention skills

Experience supporting individuals impacted by gender-based violence, with a trauma-informed approach

Background working in women’s shelters, crisis centers, child protection, or GBV-focused services

Demonstrated leadership experience, including team supervision, scheduling, and operational coordination

Proven ability to manage complex cases involving women and children

Expertise in risk assessment and safety planning, particularly in high-risk domestic violence situations

Familiarity with youth protection systems, family courts, and the criminal justice system

Knowledge of Indigenous cultural safety principles; experience working with Inuit communities is strongly preferred

General to moderate knowledge of Traditional Inuit knowledge

Strong documentation, reporting, and case management skills

Ability to work effectively in a 24/7 operational environment and respond to crises as needed

Commitment to culturally grounded practice and collaboration with Cultural Liaison staff and Elders

Proficiency in Inuktitut is considered a strong asset

Security clearance is required.