Carrier Sales Rep (Brokerage)

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

Our client is a U.S.-based freight brokerage company operating in a fast-paced, high-volume environment, focused on delivering reliable truckload transportation solutions across the domestic market.

Position Overview:

Carrier Representatives are the engine behind our ability to execute. This is not a “post and pray” role; we are building a team of professionals who understand the freight market, move with urgency, and build real carrier relationships. Carrier Reps are expected to take ownership of coverage, think critically under pressure, and operate with discipline in a fast-moving environment.

Key Responsibilities:

Load Coverage & Execution

• Secure capacity for customer shipments across dry van, reefer, flatbed, and specialized modes

• Manage multiple loads simultaneously with clear prioritization based on urgency and service impact

• Ensure on-time pickup and delivery through proactive communication and tracking

Carrier Sourcing & Network Development

• Build and maintain a reliable carrier network, not just transactional load board coverage

• Develop lane-specific carrier relationships to improve consistency and pricing

• Utilize multiple sourcing channels beyond load boards (direct outreach, relationship building, repeat carriers)

Negotiation & Rate Management

• Negotiate competitive rates aligned with market conditions and lane history

• Avoid overpaying through proper use of tools like Greenscreens and historical data

• Escalate appropriately when market conditions shift or challenges arise

Operational Discipline

• Maintain accurate and up-to-date load information within the TMS

• Follow defined workflows for communication, updates, and documentation

• Ensure all loads have clear ownership and status visibility at all times

Collaboration & Communication

• Work closely with Customer Sales and Track & Trace teams to ensure seamless execution

• Provide timely updates on uncovered, at-risk, or delayed shipments

• Communicate proactively with carriers and internal teams

What Success Looks Like (KPIs)

• High coverage ratio with minimal service failures

• Strong on-time pickup and delivery performance

• Consistent use of repeat carriers vs. one-off coverage

• Competitive buy rates aligned with market benchmarks

• Accurate and timely system updates and communication

Required Tools & Technology

Candidates should have experience with:

• Load boards: DAT

• Tracking tools: Trucker Tools

• Pricing tools: Greenscreens

• Compliance tools: Highway, SaferWatch / Safer Stat

• TMS platforms (experience preferred)

• Communication tools: email, internal chat systems