Carrier Operations Representative

Confidential

Chattanooga, Tennessee permanent

Posted: February 3, 2026

Quick Summary

We are seeking a Carrier Operations Representative to join our team in Chattanooga, Tennessee. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for logistics and transportation. The successful candidate will be responsible for ensuring seamless operations and providing exceptional customer service.

Job Description

About KCH Transportation

KCH Transportation is a leading third-party logistics (3PL) company specializing in customized freight solutions across North America. We partner with shippers and carriers to deliver reliable, scalable, and technology-driven transportation services.

At KCH, we pride ourselves on a people-first culture, strong carrier relationships, and a commitment to operational excellence. Our teams work collaboratively in a fast-paced environment where performance is recognized, growth is encouraged, and innovation is valued. We're actively hiring Carrier Operations Representatives to join the team in our Chattanooga, TN headquarters!

The Role: Carrier Operations Representative

Compensation: Base Pay + Commission Incentives

Department: Carrier Operations
Reports To: Operations Manager
Employment Type: Full-Time (On-Site)

*Target Start Date: March 9th, 2026

Position Overview

We are seeking a Carrier Operations Representative to join our growing logistics team at KCH Transportation. This role focuses on carrier sourcing, freight execution, shipment tracking, and relationship management to ensure reliable capacity coverage and on-time delivery.

The ideal candidate thrives in a fast-paced logistics environment, communicates effectively, and enjoys building long-term relationships with trucking partners.

Key Responsibilities

Source and secure carrier capacity using load boards, TMS platforms, and carrier networks

Build and maintain strong relationships with trucking companies, owner-operators, and freight carriers

Track and trace shipments from tender through final delivery

Communicate proactively with carriers and internal sales and account management teams

Resolve service issues including delays, breakdowns, and delivery exceptions

Ensure carrier compliance (insurance, safety ratings, onboarding documentation)

Analyze carrier performance metrics to improve service levels and carrier partnerships

Required Skills & Competencies

Strong negotiation, communication, and relationship-building skills

Ability to multitask and prioritize in a high-volume transportation environment

Detail-oriented with strong organizational and follow-up skills

Proficiency with Transportation Management Systems (TMS), load boards (DAT, Truckstop), and Microsoft Office

Ability to work independently while collaborating cross-functionally

Qualifications

High School Diploma or GED required (Associate Degree preferred)

Experience in logistics, transportation, carrier sales, dispatch, freight brokerage, or customer service preferred

Knowledge of truckload (TL), LTL, and freight operations is a plus

Why Join KCH Transportation

Full Benefits Package: Medical, dental, and vision insurance options, plus a 401(k) with company match to support your long-term goals

PTO & Holidays!

Collaborative, Onsite Team Environment: Work alongside experienced logistics professionals in a fast-paced, supportive office where teamwork and accountability matter

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