Carrier Operations Representative (Brentwood, TN)

Carrier Operations Representative

Location: Brentwood, TN | In Office 

Compensation: Base Pay + Commission Incentives! 

At KCH Transportation, we believe our people are the driving force behind our success. We offer a supportive, high-energy workplace where employees can build meaningful careers in logistics while making a real impact every day.

Position Summary: 

The Carrier Operations Representative is responsible for managing and growing carrier relationships while ensuring the successful execution of freight from tender to delivery. This role serves as a key liaison between carriers, internal sales and account management teams, to ensure capacity coverage, on-time performance, and issue resolution. This is an ideal role for someone who thrives in a high-energy logistics environment, enjoys relationship management, and is detail-oriented with strong communication skills.

Why You'll Love Working Here: 

Make an Impact: Your work will directly contribute to the growth and success of the company.

Dynamic Environment: Experience a fast-paced, constantly evolving industry where every day is different.

Benefits: Health, Dental, Vision, 401k Matching, PTO, Paid Holidays, & More!

Essential Duties and Responsibilities:

Source and secure carrier capacity by building relationships with reliable trucking partners

Track and trace active shipments to ensure timely pickup and delivery

Communicate proactively with carriers and internal account teams to ensure on-time performance and problem resolution

Maintain carrier compliance by verifying insurance, safety records, and performance history

Leverage load boards and carrier networks to match freight with available capacity efficiently

Analyze carrier performance data to identify opportunities for improved service and stronger partnerships

Competencies:

Strong negotiation and relationship-building skills

Ability to multi-task and prioritize in a fast-paced, high-volume environment

Excellent verbal and written communication skills

Detail-oriented with strong organizational abilities

Proficiency with TMS platforms and Microsoft Office

Ability to work independently while also collaborating cross-functionally

Education/Experience:

High school Diploma or GED required. Associate Degree preferred.

Prior customer service experience preferred.