Carrier Operations Coordinator (Employee Benefits)

GBS Carrier Operations Coordinator

Status: Full Time
Reports to: SE Director
Exempt Status: Non-Exempt
Department: Small Employer

Hybrid Role

Updated: May 7th, 2026

Overview:

GBS Benefits, Inc. is the leader in experience, innovation, and services when it comes to customizing the employee benefits offerings for our clients. Based in Salt Lake City, Utah, GBS Benefits has created a culture of respect, hard work and fun. When you love your job and the people around you, remarkable things can happen. We hold great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with over 1,000 companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS. This job description is not all inclusive but is intended to give you an overview of this role.

Description:

The GBS Carrier Operations Specialist is responsible for the internal execution and coordination of all carrier-related processes including licensing & commissions, materials library, and employee training and access. This individual supports the ongoing success of GBS carrier partnerships by ensuring accurate, timely, and accessible information across the organization.

This individual must thrive in a fast-paced environment, be highly organized and detail-oriented, and demonstrate strong customer service and collaboration skills. This role partners closely with internal teams and supports senior leadership in maintaining strong carrier relationships.

Essential Duties and Responsibilities:

· Maintain broker and agency appointments with all carriers
· Manage broker and agency licensing across all states as needed, including coordinating ExamFX access and supporting employee licensing
· Regularly audit GBS employee access to carrier portals and manage access updates
· Maintain a comprehensive and organized library of all carrier information for internal use
· Communicate carrier rules, guidelines, and updates to appropriate internal departments (quoting, enrollment, eligibility, COBRA, implementations, etc.)
· Support Sales and Operations teams with accurate carrier information and documentation
· Conduct research on new carriers and gather required information for onboarding and partnership setup
· Research state-specific insurance rules and regulations to support expansion efforts
· Prepare materials and internal summaries to support carrier discussions led by senior team members

Scope & Role Clarification:

· This role does not independently own strategic carrier relationships
· External carrier communications may be supported but are guided by senior leadership
· High-level negotiations and escalations are handled by the Carrier Relationship Manager/Lead

Required Qualifications

· Must have a Utah Life, Accident & Health license (or ability to obtain within a defined timeframe)
· Bachelor’s degree in business or related field preferred
· 2-5 years’ experience in employee benefits or related field preferred

Preferred Qualifications

· Technically savvy and proficient in Windows 11 and Microsoft Office applications (Excel, Word, PowerPoint)

Performance Expectations:

· Ability to consistently attend work, meetings and required training or staff events
· Must work with respect and collaborate effectively across teams
· Must meet or exceed team and overall company expectations

Working Conditions / Essential Functions:

This position enjoys the benefits and climate control of a quiet office environment. Employees are provided with ergonomically sound workspaces. Work is accomplished at a computer terminal either sitting or standing. Employees must access, input and retrieve information from the computer system. Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, and attending meetings.

This job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.