Carrier Marketplace Solutions - Operations Representative
Confidential
Posted: March 5, 2026
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Quick Summary
An Operations Representative will be responsible for sourcing, negotiating, and securing carriers for a client through Zelh's carrier marketplace.
Required Skills
Job Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Carrier Marketplace Solutions - Operations Representative for one of our clients.
Carrier Sales Representative is expected to source, negotiate, and secure carriers on available freight in a timely and profitable manner. They will be handling digital bookings and negotiations with unowned carriers, or with carriers that primarily interact with the team through the client's carrier portal.
We simplify logistics through collaboration, transparency, and cutting-edge technology while delivering what matters most for freight forwarders.
Key Responsibilities:
• Manage predominantly inbound activity (approximately 90%), including load booking and post-booking shipment tracking
• Handle digital bookings and rate negotiations with unowned carriers or carriers primarily interacting through EchoDrive, client’s carrier portal
• Prioritize and service client’s customers and carriers in a timely and professional manner
• Work closely with one or more high-volume Sales Representatives to support daily freight operations
• Accurately update, track, and document shipment statuses in internal systems
• Contact carriers to obtain time-sensitive information and ensure systems are properly updated
• Monitor team inboxes and respond to internal Client Sales requests and external carrier inquiries
• Proactively communicate issues and escalations to appropriate stakeholders to ensure quick and effective resolution
• Perform Track & Trace functions for assigned Carrier Sales Representatives’ books of business, ensuring on-time performance and resolving in-transit issues in accordance with SOPs
• Demonstrate a strong team-player mindset, positive attitude, and willingness to expand knowledge and the transportation industry