Caregiver Onboarding Specialist – Spanish Fluency and Prior Home Care Agency Experience Required!

Company Overview:

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Position title: Caregiver Onboarding Specialist – Spanish Fluency and Prior Home Care Agency Experience Required!

Reports To: Senior Branch Manager

Job Summary: The Caregiver Onboarding Specialist works closely with our HHA Recruitment team. He/she is the first point of contact to guide members them through the application process efficiently. The Caregiver Onboarding Specialist is also responsible for reviewing and processing incoming HHA applications via paper and internet, as well as managing and following up on pending applications to resolve them.

Work Schedule: Full-Time, 5 Days a week onsite

Responsibilities include:

Compliance and Onboarding

Screen all caregivers by conducting a thorough interview to ensure they meet True Care standards

 Work with caregivers to guide them in submitting all required paperwork and medical documentation via phone and in-person

Assist with translating for applicants and help with the digital applications for those who need it

Review all medical and I9 paperwork submitted is acceptable

Assist with scheduling medical appointments for those who are authorized and in need of tests performed to complete their paperwork

Upload all documentation and document notes on the network drive, Acuity, HubSpot, and HHAX accordingly

Audit all completed application profiles prior to orientation for compliance accuracy

Complete reference verification calls as needed

Assist with scheduling orientation and in-service as needed

Maintain HIPAA compliance and regulations

Caregiver Engagement

Kindly greet all visitors who walk into the office and provide the best possible support

Demonstrate service excellence and positive interpersonal relations in dealing with others, including patients, families, employees, managers, and medical staff

Coordinate and communicate with various staff in accordance with company policies and to the benefit of our caregivers

Answer calls, respond to emails, and return voicemails in a timely manner. Maintain open communication with applicants and employees

Organizational Participation

Encourage visitors to follow True Care on social media and leave a Google review

Provide suggestions and feedback for process improvements and efficiency

Participate in company-wide initiatives to feel connected to the entire organization

Job requirements:

High School diploma or GED equivalent.

Bilingual fluency in Spanish is required.

Familiarity with HHAeXchange and HubSpot is highly preferred.

Exceptional interpersonal and communication abilities. Capable of handling sensitive situations with empathy and professionalism.

Demonstrated experience in providing outstanding service, particularly to our caregivers.

Adaptability to work in a fast-paced environment, managing multiple tasks simultaneously.

Maintain a professional demeanor in various circumstances.

Benefits:

Health, dental, and vision insurance

401(k) with company match

Vacation, Sick Time and Paid Holidays

Professional development opportunities

Mission-driven work in an innovative healthcare space