Care Team Operations Manager

We are searching for a Care Team Operations Manager. This role brings operational discipline and execution rigor to clinical leadership, translating care team priorities into consistent day to day execution ensuring the operational rhythms, workflows, and processes that keep clinical teams running effectively. You'll serve as the operational backbone of the care team, maintaining the systems, processes, and coordination that enable clinical work to happen at scale. Reporting to the Chief Medical Officer this role serves as the operational thought partner to clinical leadership, the person who ensures care priorities translate into reliable, repeatable operational practice. You'll work at the intersection of care strategy and operational execution.

Responsibilities:

Care Project Leadership

• Own day-to-day operational execution and project management across care team functions, ensuring workflows, handoffs, and processes run consistently and efficiently

• Act as the central coordination point for care team operations, maintaining visibility into staffing, scheduling, workflows, and operational dependencies

• Translate care priorities into operational workflows, standard processes, and day-to-day execution plans

• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward

Care Team Operations Management

• Own and continuously improve care team workflows, standard operating procedures (SOPs), and operational playbooks, ensuring day-to-day processes are documented, scalable, and consistently followed

• Serve as the operational point of contact for care team tooling, coordinating issue escalation and staff support as needed.

• Own vendor relationships for operational tooling, including renewals, performance accountability, and recommendations on tooling investments or changes

• Identify operational inefficiencies proactively and lead process improvement initiatives as a standing responsibility

Cross-Functional & Interdisciplinary Collaboration

• Serve as the care team's operational point of contact on cross-functional work led by other teams, ensuring day-to-day care workflows are protected and integrated

• Maintain and continuously improve multidisciplinary collaboration models across coaching, therapy, psychiatry, and hybrid clinic service lines

• Drive consistent integration of collaboration elements into daily care team workflows and meetings

• Facilitate strong partnerships that enhance care quality, clinician support, and patient outcomes

Operational Excellence & Visibility

• Maintain and refine operational frameworks, standard operating procedures, and team workflows that support a fast-moving care environment

• Create visibility into care team operational health, including capacity, workflow performance, and execution against care priorities

• Serve as the operational owner for care team execution partnering closely with the operations team to be accountable for workflow consistency, process adherence, and removal of day-to-day blockers

• Triage and manage competing operational demands, ensuring care team capacity is allocated effectively in real time

Ongoing Operations & Care Enablement

• Manage and optimize ongoing operational programs including daytime and summer utilization, multidisciplinary care coordination, care quality workflows (e.g., AI-enabled tools), and clinician engagement, ensuring these run smoothly on a recurring basis

• Ensure care team initiatives are resourced appropriately, delivered on time, and aligned with care, operational, and business goals

Requirements:

• 5+ years of experience in operations management or care operations within healthcare, digital health, or similarly complex environments

• Demonstrated ability to manage complex, ongoing operational workflows with competing priorities and frequent ambiguity

• Experience owning operational processes, SOPs, and workflow documentation in a healthcare or care operations setting

• Strong comfort partnering with senior care and care operations leaders and influencing without direct authority

• Experience translating ambiguous, evolving care needs into structured operational processes

• Exceptional organizational, communication, and stakeholder management skills

• Experience working in a fast-paced, high-growth, venture-backed environment strongly preferred

• Comfort partnering with and supporting VP-level and senior clinical leaders

• Clinical background not required; ability to quickly learn and operate effectively in care settings is essential

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $95,000-$110,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.