Care Navigator - Remote

About Blackbird

Our Commitment
Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that in order to fulfill our ambitious mission of supporting children with the very best care, we must build the best possible team.

Blackbird Health offers virtual and in-person mental health services for children and young adults in Pennsylvania, Virginia, and New Jersey, with plans to expand to new states in 2026. Blackbird services include comprehensive evaluations and assessments, medication management, and a wide range of therapy services.

Clinicians at Blackbird Health take the time to truly understand what is causing a child’s challenges. By looking at how their brain, body, and behavior interact, Blackbird Care Teams see connections that are often missed when these areas are assessed separately. Nearly nine out of 10 young people who need support have more than one factor affecting them, which is why our whole-child model excels at identifying how conditions overlap. This deeper understanding allows Blackbird clinicians to create precise care plans that address the underlying cause of challenges, not just manage the symptoms.

If you care deeply about helping others and are eager to join a collaborative, innovative community where you will be encouraged and supported to thrive both personally and professionally, Blackbird is a great place to advance your career. Our teams are integral to the success of our patients and our mission, and we are excited to welcome more compassionate, inspired thought leaders to our growing organization. We want your time here to be the most meaningful of your career. Join us and help change mental health care for children for the better.

Position Summary

Blackbird Health’s Care Navigators are an integral part of our integrated and collaborative care team. This isn't just an administrative role; you're the essential first step in a family’s care journey. Your work sets the tone for a trusting and supportive relationship with our families and enables our clinical team to deliver world-class care.

What makes you, you:

• A Connector: You have a passion for helping people and can easily build rapport with families from diverse backgrounds.

• A Critical Thinker: You're a natural problem-solver who can manage multiple moving parts and anticipate potential issues before they arise.

• Detail-Oriented: You have a high degree of organizational skills and a meticulous approach to administrative tasks, from data entry to document management.

• Experienced: You have at least 1-3 years of experience in a customer/patient-facing role, ideally within a healthcare or fast-paced professional environment. Experience within the behavioral health space is also a plus. Digital & tech savvyiness is critical - comfort with electronic health records (EHR) and patient engagement platforms is a plus.

How you’ll make an impact:

• Build Trusting Relationships: Be the welcoming voice of Blackbird, connecting with new families to understand their needs and guide them through our intake process. You’ll be their go-to person for questions, setting the stage for a positive care experience.

• Solve Problems with Tenacity: Navigate the complexities of healthcare with keen attention to detail, a “why?” mindset, and a relentless drive to get things right. Our Navigators ensure all details are handled correctly so nothing falls through the cracks.

• Enable the Care Journey: Handle the crucial administrative work that makes everything else possible. You’ll manage patient communications, scheduling, collecting and organizing all necessary paperwork, and ultimately ensuring a seamless, efficient process for both the family and our team.

• Contribute to a Mission-Driven Team: You'll collaborate with a compassionate and intelligent team, to ensure our services run smoothly and our patients get the care they need.

Benefits

• Medical, Dental & Vision coverage

• 401k (with a company match)

• Employer-paid life insurance coverage

• Generous paid time off

• Opportunities for career growth

• Diverse and experienced leadership team, supportive work culture

Salary Range
$21—$24 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together.

“It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.”

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.