Care Navigator

Our team features a wide breadth of experience in various industries and functions. This means we're bringing different ideas to the table that yield lively discussions and creative solutions that couldn't happen with industry experts alone.

About The Role

Responsibilities

• Acts as primary point of contact for caregivers, families, and seniors with dementia.
• Actively supports caregivers, families, and seniors with dementia to enhance quality of life and ensure safety in the home.
• Provides education and support around dementia, symptoms, caregiving, and what to expect utilizing our playbooks and resource center.
• Screens for unmet care needs including clinical or medication issues, behavioral issues, safety risks, and psychosocial well-being of both caregiver and patient.
• Reviews needs, identifies goals, and develops personalized care plans with support from the clinical team.
• Researches, identifies and finds connections to local community resources.
• Reconciles medications and assists with medication management strategies.
• Assists in coordination of medical care by assisting with referrals as well as gathering and compiling up to date medical records.
• Consults with and triages complex issues with our multidisciplinary team that includes licensed clinical team members (e.g., nurse, social worker, physician, pharmacist).
• Assist in developing and maintaining content for informational resources, ensuring accuracy and relevance.
• Provide documentation and support general administrative tasks, including managing records, handling correspondence, and adapting to new tasks as they arise.
• Demonstrate flexibility and willingness to tackle diverse tasks as needed in a dynamic startup environment, contributing to the team effort across various areas of operation.

Requirements:
You’ll be a fit for this role if you possess the following:

• College degree preferably in social work or psychology
• Comfortable with technology and performing this role virtually
• Fluent in English with excellent communications skills
• Able to work in multidisciplinary team environment
• Experience building rapport and collaborative relationships with patients and families,
• Able to effectively manage difficult patient interactions with empathy and professionalism, even in challenging or emotionally charged situations.
• Bonus qualifications:
• Master of Social Work (MSW)
• Experience in health care, ideally with dementia
• Multilingual, especially Spanish

Benefits:
• 🎄 Christmas Bonus: 30 days, to be paid in December.
• 🩺 Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
• 🩹 Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
• 😁 Dental Insurance: Always smile with confidence!
• 💼 Life Insurance
• 🌴 Vacation Days: 12 vacation days.
• + 📅 Floating Holidays: 3
• 📱 Cell Phone Reimbursement & Transportation Subsidy.
• 🌐 Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• 🌍 Multicultural Exposure: Work with operations within Mexico and the United States.
• 🎉 MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• 💸 Exclusive Discounts: Benefits with different companies for being part of MezTal.
• 📚 Academic Agreements: Access to national universities and language schools.
• 🚀 Career Growth: We will search for the best conditions for progressing in your career.