Care Guide

Care Guide Reports to: Office Manager
Location: Asheville, NC
Type: Full-Time
Why This Role Exists At Zöe Dental, care doesn’t happen in a single moment. It starts with a warm welcome and continues through understanding, decision-making, and what comes next. The Care Guide exists to make sure patients never feel lost in that process. You help patients connect the dots between what they’ve heard and what they’re ready to do. You bring clarity to treatment conversations, ensure nothing falls through the cracks, and guide each patient toward a confident next step.
What You’ll Do Front Office & Patient Experience

Welcome patients with genuine hospitality

Manage calls, texts, and emails with warmth and professionalism

Schedule appointments in a way that supports both patient needs and provider flow

Maintain accurate records and documentation

Assist with payments and routine financial interactions

Help keep the front office organized, efficient, and calm

Care Guidance & Follow-Through

Support treatment conversations after provider handoffs

Help patients understand recommended care using simple, clear language

Answer questions and ensure patients feel informed and supported

Review insurance estimates and payment options with confidence and empathy

Ensure treatment plans are entered accurately and in a timely manner

Track unscheduled care and follow up consistently

Guide patients toward their next step without pressure

Ensure every patient leaves with a clear, documented plan

What We’re Looking For

Strong communicator who builds trust quickly

Comfortable discussing both care and financial details

Organized, detail-oriented, and consistent with follow-through

Positive, calm, and team-oriented

Able to balance empathy with accountability

Experience in dental or healthcare preferred

Familiarity with dental software (Dentrix, Curve, Open Dental, etc.) is a plus

You’ll Thrive Here If You Are

Warm, welcoming, and patient-first

Confident without being pushy

Adaptable and comfortable balancing responsibilities

Reliable, proactive, and detail-oriented

Energized by a team-focused, growing practice

Compensation & Benefits

Competitive pay based on experience

Performance incentives tied to patient clarity and care follow-through

Medical and vision insurance

PTO

Employer-paid life insurance ($25,000)

401(k) with matching

Free dental care

Uniform allowance

Team events and community involvement

Core Values
Accountability. Joyful Attitude. Teamwork. Integrity. Hospitality. Dedication.
We’ve been voted one of North Carolina’s Best Employers for seven consecutive years. That's because these values aren’t just words on a wall. They’re how we show up for each other and our patients every day.