Care Coordinator
Total Life, Inc.
Posted: March 11, 2026
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Quick Summary
At Total Life, we are dedicated to providing individuals with seamless access to the mental health support they deserve. As a Care Coordinator, you are the heartbeat of our operation—the bridge between our providers, our technology, and the people we serve. You will manage the end-to-end journey of our clients, ensuring they feel seen, heard, and cared for at every touchpoint.
Required Skills
Job Description
At Total Life, we are dedicated to providing individuals with seamless access to the mental health support they deserve. As a Care Coordinator, you are the heartbeat of our operation—the bridge between our providers, our technology, and the people we serve.
We're looking for an advocate, a problem-solver, and a steady hand for our members. You will manage the end-to-end journey of our clients, ensuring they feel seen, heard, and cared for at every touchpoint.
Job Type: Full-Time (40 hours/week)
Schedule: Flexible roster. Includes a mix of standard business hours and rotating weekend shifts to ensure our members are supported 7 days a week.
Key Responsibilities:
• Member Advocacy: Act as the primary point of contact for new and existing members, guiding them through onboarding and beyond.
• Clinical Logistics: Coordinate scheduling between members and our clinical team, managing complex calendars with ease.
• Resource Navigation: Help members understand their benefits and connect them with digital resources to support their mental health goals.
• Data Integrity: Maintain meticulous records in our CRM/EHR to ensure the clinical team has the best possible insights for care.
• Problem Solving: Proactively identify barriers to care (financial concerns, tech issues, insurance hurdles) and resolve them with empathy and speed.
Who You Are
• Empathetic & Patient: You genuinely enjoy talking to people and have a "service-first" mindset.
• A Master Multi-tasker: You can balance a high volume of emails, calls, and tasks without losing your cool or your attention to detail.
• Tech-Savvy: You’re comfortable navigating [mention specific tools, e.g., Salesforce, Athena, Slack] and helping less tech-literate members troubleshoot basic issues.
• Resilient: You understand that healthcare can be stressful for patients, and you take pride in being the calm in the storm.
Requirements:
• 2+ years of experience in healthcare administration, case management, or high-touch customer success.
• Excellent verbal and written communication skills.
• Bilingual in English and Spanish.
• Digitally agile - high degree of comfort switching between multiple platforms, browser tabs, and communication tools
• Previous experience in the American Health Care Industry is an asset