Care Connector
IntegratedResourcesINC
Posted: August 3, 2017
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Quick Summary
The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions.
Required Skills
Job Description
Integrated Resources Inc.
Details:
Title: Care Connector
Location: Des Moines, IA, 50309
Duration: 1+ Months
Job Description:
• The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions.
• The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company.
• The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.
• Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.
Required:
High School Diploma or GED - Required
Customer service experience on phone and in-person – Required 1 Years
Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs - Required
Working knowledge of Plan Benefits and Services - Highly desired
Proven ability to keep accurate and timely records and documentation according to established processes - Required
All your information will be kept confidential according to EEO guidelines.