Care Advocate Outbound

The Care Advocate Outbound I, reporting to Outreach Supervisor, is the trusted go-to resource who helps get members engaged with Transcarent and enrolled in targeted programs. You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small. A successful candidate will be effective at properly educating members on the benefits of Transcarent services while delivering a high quality member experience.

A day in the life…

• This is a full time position and general hours of work and days are: Monday - Friday, 9:00am to 6:00pm CST (10:00am - 7:00pm in EST / 7:00am - 4:00pm in PST / 8:00am - 5:00pm MST)

• Make at least 100 outbound, cold calls a day

• Deliver effective and enthusiastic communication to encourage and motivate members to utilize Transcarent's services and be proactive about their health

• Collect pertinent history from our members and triage to the appropriate frontline care team member

• Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team

• Proactively communicate the benefits and the value of our service with every member contact

• Independently manages task load to support outbound and inbound interactions to and from our members on a daily basis

• Meet personal/team qualitative and quantitative targets

• Handle the General Engagement cases

What we are looking for…

• 1+ years employment experience in the customer service industry, the service industry, administration, or reception

• Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization

• Ability to thrive in a performance based environment

• Demonstrate high level of personal accountability

• Commitment to quality and continuous improvement

• Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment

• Ability to independently manage one’s own workload to meet the demands of the business

• Operate from a perspective of truly caring about our clients and creating value for them

• Change champion and adapt to change quickly

• Detail-oriented, inquisitive, problem-solving in nature

• Proven ability to roll up your sleeves and make a contribution quickly

• Thrive in a team environment.

• A team player capable of collaborating with individuals throughout the organization

As a remote position, the hourly pay for this position is:

$20.50/hour

Who we are

Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.

At Transcarent, our values guide everything we do:

• People First: We prioritize our Members, clients, and each other in every decision

• Care: Every decision starts with improving health and care for our Members

• Resilience: We push boundaries and take the uncharted path to change an industry

• Results: We take ownership, solve with speed, and deliver for our people and each other

• Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage

• Competitive 401(k) Plan with a generous company match

• Flexible Time Off/Paid Time Off, 13 paid holidays

• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance

• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.