Cards Experience Guide

Confidential

İstanbul, İstanbul, Türkiye permanent

Posted: January 30, 2026

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Quick Summary

As a Cards Experience Guide, you'll review and issue chargebacks and refunds, making sure every case is handled with accuracy and fairness.

Required Skills

Communication Problem Solving Customer Service Data Analysis Attention to Detail Financial Knowledge Compliance Operations Chargebacks Refunds Travel Flexibility

Job Description

As a Cards Experience Guide, you’ll be the first person our user turns to when something goes wrong with a card payment. Whether it's a declined transaction, a suspicious charge, or a request for a refund, you’ll step in to make things right — quickly and carefully.

You'll review and issue chargebacks and refunds, making sure every case is handled with accuracy and fairness. Just as important, you’ll keep our user in the loop the whole time — clearly explaining what’s happening, what’s coming next, and if any action is needed from their side.

Take Ownership

By picking up issues quickly, resolving them with the right solution, and keeping them in the loop you will Make Life Easy for our users. You work with the right teams to fix root causes and support payment operations in solving even the most complex problems 🚀

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