Cardlink Production Support Lead

Encora10

Kuala Lumpur permanent

Posted: January 28, 2026

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Quick Summary

A Cardlink Production Support Lead with strong credit card domain knowledge is required to support and manage Cardlink applications, leading incident management, guiding the team, and ensuring system stability.

Required Skills

Credit Card Knowledge Production Support Incident Management Team Management Banking Systems Troubleshooting Code Reading Compliance Regulatory Activities

Job Description

Role Overview

We are seeking a Cardlink Production Support Lead with strong credit card domain knowledge to support and manage Cardlink applications. This role acts as Level 5 Production Support, leading incident management, guiding the team, and ensuring system stability.

Key Requirements

• Hands-on experience with Cardlink Version 1 & 2 within the last 10 years

• Strong understanding of end-to-end credit card issuing and acquiring processes (authorisation, embossing, GL, etc.)

• Ability to read and interpret code for troubleshooting (no heavy development required)

• 2–3 years of team management experience

• Experience working in banking / financial services production support

Roles & Responsibilities

• Act as Production Support Level 5

• Lead major incident management, root cause analysis, and resolution

• Provide on-call / after-hours support when required

• Troubleshoot incidents related to credit card business logic

• Review technical deliverables and guide team members

• Manage demand, resources, and coordination with Infrastructure & Security teams

• Work with stakeholders across business and technology teams

• Support compliance, audit, and regulatory activities

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