Capacity Manager

About Reflex

Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. We specialise in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride ourselves on our ability to swiftly address the technological needs of our clients.

Our portfolio of ICT solutions spans various industries. Reflex Carrier understands what is needed to build, manage, and operate complex backbone networks simply. Our solutions are tailored for Fibre Network Operators (FNO), Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.

On the other hand, our Enterprise Solutions take the complexity out of technology, allowing you to focus on what you do best. We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services.

Together, both divisions reflect our core values of expertise, clarity, and client-centricity. We take pride in being large enough to offer extensive support while remaining small enough to provide personalised service. At Reflex, our clients are at the centre of everything we do, and we’re committed to delivering reliable, jargon-free solutions that drive your success.

About the role 

The Capacity Manager is responsible for ensuring that the telecommunications network, infrastructure, and IT services have sufficient capacity to meet current and future demand. This role involves monitoring, analysing, and forecasting network usage to optimize performance, prevent congestion, and support business growth. The Capacity Manager collaborates with engineering, operations, and business teams to align capacity planning with strategic objectives while maintaining cost efficiency and service quality.

Key Responsibilities:

Capacity Planning & Strategy

Develop and maintain a capacity management strategy to support telecommunications network performance and scalability.

Conduct demand forecasting based on traffic trends, subscriber growth, and business expansion plans.

Define and monitor key capacity metrics (e.g., bandwidth utilization, CPU load, memory, storage, and network throughput).

Ensure cost-effective resource utilization while maintaining service quality and customer experience.

Network & Infrastructure Performance Management

Monitor
real-time and historical performance data for mobile, fixed-line, and IP networks.

Identify potential bottlenecks, congestion risks, and system overloads before they impact service delivery.

Work closely with network engineers and architects to optimize network resources and plan upgrades.

Ensure load balancing, redundancy, and failover mechanisms are in place for network resilience.

Capacity Forecasting & Optimization

Utilize AI-driven analytics, trend analysis, and predictive modelling to forecast capacity needs.

Recommend scaling strategies, including infrastructure upgrades, cloud expansions, or spectrum allocations.

Optimize radio access networks (RAN), core networks, and data centres for efficiency and cost control.

Evaluate 5G, fibre, and broadband expansion plans to ensure they align with future demand.

Stakeholder Collaboration & Reporting

Work closely with
business teams, product managers, and customer experience teams to align capacity with market demands.

Provide regular capacity reports and insights to senior management, highlighting risks and recommendations.

Collaborate with vendors and partners to ensure the supply chain supports capacity expansion needs.

Support IT and operations teams in ensuring data centres, backhaul networks, and any management systems have adequate capacity.

Compliance & Risk Management

Ensure compliance with
industry regulations and service level agreements (SLAs) related to network performance and capacity.

Conduct capacity risk assessments to identify critical vulnerabilities and mitigation strategies.

Ensure alignment with telecommunications standards (e.g., ITU, 3GPP, MEF, TM Forum).

Required Skills & Qualifications:

Technical Expertise

Strong understanding of telecom networks, infrastructure, and technologies (e.g., LTE, 5G, VoIP, fibre optics, MPLS, VXLAN, etc).

Experience with capacity planning tools, performance monitoring, and network analytics platforms.

Knowledge of data centre capacity management.

Expertise in traffic modelling, demand forecasting, and statistical analysis.

Analytical & Problem-Solving Skills

Ability to analyse large datasets and extract actionable insights.

Strong decision-making and problem-solving skills to optimize capacity utilization.

Experience with predictive analytics and machine learning for capacity planning is a plus.

Leadership & Communication

Ability to work cross-functionally with network engineers, IT teams, business leaders, and external vendors.

Strong reporting and presentation skills for communicating capacity strategies to senior management.

Experience in budget management and cost control related to network expansion.

Experience & Education

Bachelor’s degree in Telecommunications, Computer Science, Network Engineering, or a related field (Master’s preferred).

5+ years of experience in network capacity planning, performance management, or telecom engineering.

Relevant certifications such as:

Certified Telecommunications Network Specialist (CTNS)

Cisco Certified Network Professional (CCNP) Service Provider

Huawei Certified Network Professional (HCNP) Service Provider

ITIL Capacity & Performance Management Certification

5G/4G LTE Certifications (e.g., Nokia, Ericsson, Huawei, or equivalent)

Key Success Metrics

Network utilization vs. capacity thresholds.

Uptime and service availability metrics.

Forecast accuracy for capacity demand.

Cost efficiency in capacity expansion.

Customer satisfaction and network performance SLAs compliance.