Candidate Experience Manager

About the Team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Recruiting team is responsible for finding, assessing, and hiring exceptional talent across various fields and specialties. The team acts as consultative partners to our leaders across the organization, from technical managers up to our CEO, Sam Altman. We’re an established, collaborative team with a balance of structure, process, and ambitious problems to solve for.

About the Role

We are seeking a dynamic and experienced Candidate Experience Manager to lead our global coordination team. This individual will be responsible for overseeing the coordination of candidate interviews, ensuring a seamless and exceptional candidate experience, and scaling our coordination processes to meet the demands of a high-volume recruiting environment.

This role is based in our San Francisco HQ office and not currently open to fully remote work.

In this role, you will: 

• Manage and lead our ever growing coordination team, providing guidance, support, and development opportunities.

• Oversee the coordination processes of all candidate interviews, including scheduling, communication, and logistics for both virtual and in-office interviews.

• Develop and implement scalable coordination processes to improve efficiency and consistency across the team.

• Influence and enhance candidate experience programs, ensuring every candidate receives a positive and professional experience throughout the recruitment process.

• Oversee high-volume recruiting activities, ensuring timely and accurate scheduling and coordination of interviews and candidate interactions.

• Develop, implement, and audit job posting and interview plan processes to ensure consistency and effectiveness.

• Collaborate with recruiters, hiring managers, and other stakeholders to ensure alignment and support throughout the recruitment lifecycle.

• Continuously assess and improve coordination practices, leveraging feedback and data to drive process improvements.

Qualifications:

• A good understanding of load balancing for coordinators

• Familiarity with Ashby ATS is a plus

• Proven experience in managing a global recruiting coordination team.

• Strong familiarity with in-office interviewing processes and best practices.

• Demonstrated background in building and scaling coordination processes within a high-volume recruiting environment.

• History of managing and influencing candidate experience programs, with a focus on delivering exceptional service.

• Excellent organizational and multitasking skills, with a strong attention to detail.

• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.

• Well versed in Project Management Practices 

• At least 5 years of people management experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.