Candidate Care Consultant (Part Time)

Location: Sunderland
Hours: Part-time, evenings 2:00pm/3:00pm – 7:00pm (Monday–Thursday – 16/20 hours)
Contract: 6-month fixed-term (with potential to extend)
Salary: Up to £32K per annum OTE
Ideal for: Students, graduates, or those seeking part-time work in recruitment or education

About us:
AK Teaching, now powered by Zen Educate, is expanding our candidate support team ahead of the
new academic year.

We are looking to hire 4 confident, motivated individuals to work alongside our experienced
recruitment consultants, helping us engage, support, and re-enrol teachers and education staff
across the North East.

This role plays a critical part in ensuring schools are fully staffed and teachers are supported into
meaningful work. You’ll be speaking directly with teachers and support staff, helping them complete
onboarding, checking availability, and keeping them engaged with Zen Educate.

Zen is revolutionising education. Schools spend over £2bn a year on agency staff, and £600m of that goes straight into the pockets of recruitment agencies. That’s why we’ve built an alternative.
Our online platform gives schools instant access to hundreds of profiles of fully vetted teachers and support staff. Since launching in 2017, we’ve saved schools over £10m – money that goes straight back into school budgets and increases teachers’ pay.

We're looking for enthusiastic, mission-driven people who fit our values and are passionate about what we do. You're encouraged to apply even if your experience doesn't exactly match the job description.

Our Ideal Candidate 🙋
- Confident and professional telephone manner
- Comfortable making outbound calls
- Strong communication and organisation skills
- Reliable, proactive, and results-driven

Helpful to have but not essential💥
- Experience in recruitment, sales, customer service, or call handling
- Knowledge of or interest in the education sector
- Students studying education, business, psychology, or similar
- Experience working with CRM systems
Full training will be provided, so attitude and confidence are more important than experience.

What will you be doing? 🤔
- Making outbound calls to teachers and education professionals
- Re-engaging and re-enrolling existing candidates
- Supporting candidates through onboarding and compliance steps
- Checking availability and readiness for work
- Updating candidate records accurately on our system
- Working closely with recruitment consultants to support live vacancies
- Acting as a positive, professional first point of contact for AK / Zen

What's in it for you?
- Flexible, student-friendly evening hours
- Gain hands-on experience in recruitment and education
- Work as part of a supportive, high-performing team
- Learn from experienced consultants in a growing business
- Opportunity for extended work or progression if the role is successful
- Be part of a company genuinely focused on supporting schools and teachers

While this is initially a 6-month role, successful candidates may have the opportunity to:
- Extend their contract
- Take on additional hours
- Progress into trainee recruitment or consultant roles. Many of our consultants started in support or resourcing positions.

If you’re confident on the phone, enjoy speaking to people, and want part-time work that makes a real difference in education, we’d love to hear from you.