Cancer Care Advocate (Bilingual)

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.

• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.

• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.

• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.

• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.

• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Job Overview

Bilingual (Spanish & English)

The Oncology Support Advocate works closely with our Oncology Nurse Navigators to assist members going through a cancer journey. This critical member of the Cancer support team plays a significant role in providing a concierge-level experience to members by offering individualized assistance to patients, families, and caregivers to help overcome healthcare system barriers. Oncology Support Advocates play a critical role in the success of the business by developing high-quality relationships and creating memorable experiences for our members. They provide education and resources to facilitate and support informed decision making, timely access to quality health and psychosocial care throughout all phases of the cancer journey.

Key activities in this role include: answering member questions, gathering medical records, helping to coordinate care with existing providers or second opinions, coordinating travel, educating/outreaching to new members who can benefit from the program, and checking in on the members experience.

Successful CAs will not only engage new members but will always look to go the extra mile from a service delivery perspective for all members navigating complexities of oncology. Commitment, high-energy, and passion about changing the way cancer patients and their caregivers experience cancer care are a must! Must have ability to operate in a fast-paced environment centered around customer excellence over all things.

Responsibilities and Duties:

• Guide and support patients/families throughout the cancer and survivorship experience.

• Contribute to and collaborates with healthcare team members to positively impact patient outcomes and patient experiences.

• Assists patients or their caregivers with developing scope of services with clearly stated goals and objectives.

• Providing education and support to the patient and family

• Identifying special needs of the patient and collaborating with appropriate support staff to execute

• Ensuring understanding of treatment options available

• Communicating patient care plan recommended by physician in conjunction with Nurse Navigator

• Connecting patient and family with community resources

• Supporting nurses with coordinating multidisciplinary care from time of diagnosis throughout treatment

• Improving timeliness of appointments

• Support nursing staff with administrative needs

• Medical records requests and receipt organization

• Travel coordination for patients

• Management of own case load of survivorship patients

Qualifications:

• Bilingual (Spanish & English) required

• Bachelor’s degree in healthcare administration, social services, public health or related field required or equivalent work experience. Medical Assistant or Certified Nursing Assistant

• Previous experience in or exposure to patient support work

• 1-3 years’ experience in a customer service and/or sales enablement role

• Ability to work effectively in a team environment

• Strong written and verbal communication skills

• Strong critical thinking and problem-solving skills

• Ability to effectively organize work activities to meet deadlines

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Short & Long Term Disability

• Life Insurance

• 401k with company match

• Paid Time Off

• Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.