Canada - Boarding Agent (Agent D'embarquement) Maritime Ship Agent

You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#WeAreInchcape

Emplacement/Location: Montréal, QC

Affectation/Assignment: Permanent
# de postes vacants: 1
Salaire/Salary: 50 000$ et plus selon l'expérience

Business Need / Purpose of Role - Besoin opérationnel / Objectif du poste: 

The Operations Representative (Boarding Agent) reporting to the Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required. The Operations Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

Le Représentant(e) Des Opérations (Agent D'embarquement), sous la responsabilité du/de la responsable des opérations, est chargé(e) d'assurer les services logistiques à nos clients afin d'assurer la rotation sécuritaire et fluide de tous les navires désignés dans la zone de compétence du bureau portuaire. Ses missions comprennent la gestion des besoins des navires, l'approvisionnement auprès des fournisseurs de services pertinents et l'embarquement des navires selon les besoins. Le/la Représentant(e) Des Opérations effectue également des tâches administratives et non manuelles, contribuant ainsi au bon fonctionnement du service d'astreinte 24h/24 et 7j/7 d'Inchcape pour ses clients.

Knowledge, Skills, and Abilities - Connaissances, Compétences et Aptitudes:

Foundational knowledge of Port Operations and Port Agency services.

Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.

Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven.

Attention to detail with a high level of accuracy.

Excellent customer service and communication skills, including strong verbal and listening skills.

Excellent communication skills in English language, both written and oral.

Must possess an intermediate proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

Connaissances de base des opérations portuaires et des services d'agence portuaire.

Capacité à travailler de manière autonome avec un minimum de supervision, à gérer plusieurs tâches simultanément et à faire preuve d'initiative, ainsi qu'à exercer un jugement indépendant dans le cadre des systèmes et procédures établis.

Sens de l'organisation et de la gestion du temps, capacité de prioriser les tâches, souci du détail et orientation résultats.

Grande attention aux détails et rigueur. Excellentes compétences en service à la clientèle et en communication, notamment une grande aisance à l'oral et à l'écoute.

Excellentes compétences en communication en anglais, tant à l'écrit qu'à l'oral.

Maîtrise intermédiaire de Microsoft Word, Excel, PowerPoint, SharePoint et Outlook requise. Formation, qualifications, certifications et permis

Education, Qualifications, Certifications, and Licenses

Education/Experience - Formation/Expérience: 

High School diploma or GED equivalent required.

Associate degree in Maritime Transportation or related major in a public or accredited private academic institution preferred

Prior experience in marine agency field desired, but not required.

Diplôme d'études secondaires ou l'équivalent requis. 

Diplôme d'études collégiales en transport maritime ou dans un domaine connexe, obtenu dans un établissement d'enseignement public ou privé accrédité, souhaitable.

Expérience préalable dans le secteur des agences maritimes souhaitable, mais non requise.

Licenses - Permis:

Agents are expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage.

Les agents sont appelés à se déplacer dans les ports et les terminaux concernés et leurs environs. Ils doivent posséder un véhicule fiable, un permis de conduire valide et une assurance automobile.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.

What you’ll get:

We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.

Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces.  

In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation. 

Generous time off and paid holidays

Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.

Career growth and opportunities for promotions. We develop and hire from within!

Compensation range is $50,000 and up depending upon experience. You may also be eligible for bonuses and other benefits.

Plus, much more!

We have you covered for anything life could throw your way.

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you’re proud of, and take advantage of all the future holds.

Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are.

Who you are is who we are.

Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages.  As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] describing the accommodation.

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